Roles & Responsibilities
Job Highlights
- Attractive Medical & Dental Benefits
- Friendly Working Environment
- Uniform provided with Laundry Allowance
- AWS & Variable Bonus
- Opportunities for career progression
Job Description
The Customer Service Representative will:
· Maintain a friendly, neat, pleasant and professional image to guests
· Welcome and greets guests (by name if known) always in a warm and professional manner according to hotel standard.
· Perform check-in and check-out for hotel guests, room assignments according to guest preferences in an accurate, professional and efficient manner to create an unforgettable stay experience.
· Maintain effective communication within the Front Office department and other departments, especially Housekeeping to ensure seamless experiences for all guests
· Handle cashier duties in accordance to hotel Policy & Procedures
· Perform night audit function including date roll procedures and reconciliation of cashiering transactions
· To be kept informed of all functions, events, and promotions going on in the hotel and citywide.
· Address all residents’ concerns or complaints with the utmost urgency. Handle all residents’ queries and questions and avoid referring to other persons or departments unless otherwise necessary.
· Maintain the cleanliness and neatness of all work-related areas
· Work at different shifts that may be assigned based on operational necessities.
· Maintain confidentiality of guest and proprietary information
And the rest of the time, Customer Service Representative will
· Perform other duties and functions as may be assigned by the Duty Manager from time to time.
· Participate in any Front Office initiatives and projects.
· Perform any ad-hoc duties assigned.
· Requires to perform shift work and night shift.
KEY QUALIFICATIONS
· Minimum 'N' Levels or higher
· Qualifications in Hospitality Management from a recognized institution is an added advantage
· Minimum 1 to 2 years of relevant experience in front office preferred
· Good command of English is required; Additional language is an asset
· Ability to remain calm and courteous in demanding situations
· Capacity to read situations, understand environments and respond accordingly
· Someone who is a good team player, honest ,details oriented and good interpersonal
· Able to commit rotating shift work and night shifts.
