Manager, Policy Framework and Governance, WRB

Job Summary

• Review the CST / LKCSA / RRA and improve end to end control procedures to effectively review the credit risk management processes.
• Ensure Regulatory and Group gap analysis complete within timelines. Coordinate discussion with process owners to implement action plan.
• Follow-up with relevant stakeholders on the gap analysis action plan and dispensation approval.
• Support and comply Group Operation Risk Process Standard including Control Design Assessment (CDA) Refresh, Business Continue Plan (BCP), Outsourcing Standard, Host register, Record Management, etc.
• Adherence to Operational Risk Framework in the process of identification, control monitoring and management of risks. Timely escalation identified / potential operational risks at the relevant forums and record in EORP.
• Prepare dashboard reports on daily / weekly / monthly to be shared with the relevant stakeholders.
• Update senior management on CPBB Credit Risk issues by coordinating monthly QAOR meeting forum.
• Coordinate for internal and external audit and ensure timely follow-up of audit action points.
• Coordinate the requirement from regulatory and response to the request timely and accurately.

Key Responsibilities

Strategy
• Develop, design and implement control measures and monitoring plans for compliance to policies and regulations.
• Implement automation to improve operations efficiency through usage of SAS logics and ensure programs are up to date with credit policies and regulatory guidelines.
• Derive and help implement the CPBB Credit Risk Policies and framework in country with the help of respective process owners.
• Supervision of Risk Analytics Management Information processes including compliance to the standards and data quality management.
• Operational Risk profile for CPBB Risk support in the implementation of ORF (or similar framework) and other non-financial risk management.
• Support regional / entity level risk management reporting, stress testing and other associated responsibilities

Business
• Aligning risk management approaches/polices across all business unit line in accordance to the Group Risk appetite and regulations.
• Embrace new tools/technology to enhance analytics capability and effectiveness.
• Maintain and develop risk capabilities and skills to meet ongoing business needs and plans.

Processes

• Review the CST / LKCSA / RRA and improve end to end control procedures to effectively review the credit risk management processes.
• Ensure Regulatory and Group gap analysis complete within timelines. Coordinate discussion with process owners to implement action plan.
• Follow-up with relevant stakeholders on the gap analysis action plan and dispensation approval.
• Support and comply Group Operation Risk Process Standard including Control Design Assessment (CDA) Refresh, Business Continue Plan (BCP), Outsourcing Standard, Host register, Record Management, etc.
• Adherence to Operational Risk Framework in the process of identification, control monitoring and management of risks. Timely escalation identified / potential operational risks at the relevant forums and record in EORP.
• Prepare dashboard reports on daily / weekly / monthly to be shared with the relevant stakeholders.
• Update senior management on CPBB Credit Risk issues by coordinating monthly QAOR meeting forum.
• Coordinate for internal and external audit and ensure timely follow-up of audit action points.
• Coordinate the requirement from regulatory and response to the request timely and accurately.

Skills and Experience

People & Talent

• Engagement and work closely with stakeholders to deliver bank objective.
• Provide guidance and training to peers and team members including CAA hub and RRS team.

Risk Management
• Ensuring consistent application and enforcement of risk policies, processes, and controls, in compliance with Group standards.
• Compliance with group policies and standards, local regulatory guidelines.

Governance
• Ensure operational risks and controls are being managed appropriately at the business unit level in a proactive, risk based and disciplined manner to meet external, internal and regulatory requirements.
• Ensure Credit operational risk management from an end-to-end basis based on CPBB Process Governance structure.
• Ensure that Units adhere with process standards and incorporate appropriate controls within processes, carry out periodic monitoring activities and ensure timely identification and resolution of risk issues.
• Ensure adequate governance oversight on unit’s outsourced activities, enough onboarding and ongoing due diligence of external / internal service providers, effective service level management and unit’s compliance with applicable laws and regulations.
• Ensure satisfactory results with no significant issue of all the internal reviews / external audits and timely follow-up of audit action points.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
Internal Relationships

• Country Credit Head
• Country Operational Risk
• Legal and Compliance
• Credit Initiation Team
• Business Product Team
• Operation Team
• Collection Team
• Fraud Team
• Credit Policy teams
• CAA Hub
• RRS team
• Technology teams
• Group Internal Auditors

External Relationships

• Regulators (MAS / PRA)
• External auditors

Our Ideal Candidate

• 3+ years’ experience in policy framework, or governance or risk management or quality assurance related role with Tertiary Education or relevant professional qualification
• Knowledge on CPBB products (mortgages / cards / personal loans / SME / Wealth)
• Knowledge in M7 system
• Strong analytical skills in resolving operational and systems issues.

Role Specific Technical Competencies

• Risk Management and Control: Demonstrated track record in successful management and ability to manage risk in geographically dispersed and highly varied product base. Expertise in process design and control
• Regulatory Framework and Requirements: Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role
• Non-technical Skills: Significant relationship management experience – with external stakeholders at the most senior levels, including regulators and rating agencies.
• Operation knowledge: Good background of compliance, policies, collection and credit initiation functions
• Technical Skills: Good problem solving skills with ability to make independent decisions and up hold their decisions despite pressure from other stakeholders
• Personality: Ability to withstand stress and work on multiple tasks and priorities simultaneously
• Microsoft skill (Excel, Power point, etc)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers