Job Purpose:
This position is responsible for the daily operations of the respective assigned 4 - 6 outlets as well as to maximise the sales and optimise profits. He/ she has to build positive business relationship with the Outlet-in-Charge and Team.
Main Responsibilities:
1) Sales & Business Results
- Consult and is accountable for creating a positive work environment while working shoulder-to-shoulder with the Direct Supervisor and Store Teams to create and accomplish business, in terms of QSC, Sales, People and Profits objectives.
- Oversee and manage all areas of assigned outlets and make decisions on matters pertaining to assigned outlets.
- Use all informational resources available such as P&L and Customer Feedbacks information, etc, to identify opportunities and threats to build a business plan to optimize potential.
- Monitor and analyse outlets’ business results. Self-initiate and periodically develop business plan to improve stores’ results.
- Hold Monthly Area Meeting with all Outlets-In-Charge to account for business results, discuss over people development or movement and to update the team on the company and area directions or initiatives.
- Develop, execute and follow up stores’ action plans in term of People, Food Safety, QSC, Sales and Profit.
2) Safety & QSC
- Support, coach and consult teams to produce consistently high levels of QSC, safety and sanitization standards and guidelines.
- Submit Incident Report inclusive of actions taken for customers’ feedbacks and any stores’ incidents timely according to company guidelines.
- Ensure stores’ food products and ingredients store, use and sell according to First-In-First-Out and First-Expire-First-Out guidelines.
- Demonstrates and reinforces behaviors to gain commitment from Crew to Outlet Leadership Team to deliver Excellent QSC standards.
3) People
- Support, coach, consult Store-In-Charge to develop recruitment and training plan so that stores are appropriately staffed with competent staff and management team.
- Select, interview, hire, conduct On-Job-Evaluations (if necessary) and train direct reports based on areas’ needs and goals.
- Know, enforce, educate and consult with all staff on all appropriate HR policies, labor laws, security and safety procedures.
- Conduct performance appraisals and gives input based on defined goals and objectives for each direct managers and staff.
- Ensures that individual development plans for service & kitchen team to Outlet Managers are implemented as per guidelines or/ and plans.
4) Administrative and others
- Conduct Cash Audit and Food Safety and QSC Audit on the assigned stores at least once per assigned outlets on monthly basis. Coach and develop action plan with stores’ leaders.
- Review and ensure outlets’ Month-end administration and submission is timely and accurately.
- Ensure stores perform daily sales deposit, shift control, inventory ordering, petty cash reimbursement and other tasks in accordance to standards timely and consistently.
- Submit and present monthly operations sales, accountability and action plan report.
