Key Responsibilities:
- Liaise and work with solution providers for the setup and troubleshooting of the IT systems hardware, in a Data Centre environment.
- Planning and execution of system administration, installation, deployment, testing, and commissioning.
- Generate documentation. (Maintenance Reports, checklist etc..)
- Maintain accurate records of hardware and software inventory, maintenance activities, and problem resolution.
- Create and update technical documentation, including system configurations and procedures.
- Work closely with project team and external customers to plan and execute system upgrades and maintenance projects.
- Conduct maintenance for VA servers and network Equipment and Cameras
- Standby 24/7 for Maintenance fault response.
- Respond to user-reported IT issues and provide timely technical support.
- Diagnose and resolve hardware, software, and network-related problems.
- Escalate complex issues to appropriate teams or vendors when necessary.
- Update and patch operating systems, software applications, and drivers to maintain security and performance. (Windows Server, RHEL)
- Monitor and manage software licenses, ensuring compliance and appropriate usage.
- Implement security best practices to protect systems from potential threats and vulnerabilities.
- Ensure compliance with industry regulations and data protection standards
Qualifications and Skills:
- Diploma/Bachelor/Masters Degree in Information Technology/Computer Science/Computer Engineering or equivalent with at least 3 years relevant working experience
- Hands-on experiences in setup, configure and troubleshooting Microsoft Windows Servers and Red Hat Linux Servers
- Familiarity with networking concepts and protocols.
- Familiar with system applications such as MS SQL Server, backup software, Application Server and Checkpoint firewall.
- Experience in troubleshooting, system administration, maintenance and support firewalls and network devices.
- Experience in Virtualization (VMWare, Hyper-V) will be an advantage
- Knowledge and practical experience in Information Technology (IT) Security Policies and OS hardening will be an advantage
- Excellent communication skills to interact with technical and non-technical stakeholders.
- Proficiency in troubleshooting and problem-solving.
