Key Responsibilities:
Sales Support:
- Customer Inquiries: Answer and manage customer inquiries via phone, email, or other communication channels, providing accurate and timely information.
- Order Management: Arrange customer orders, ensuring they are processed efficiently and accurately. Oversee customer portals, ensuring that all necessary data and information are up-to-date and accessible.
- Invoicing:Issue and manage invoices, ensuring accuracy and timeliness in billing processes.
- Data Management: Download and sync data from driver handheld devices, verifying this data against physical invoices for accuracy.
- Reporting:Collate and analyze data for month-end reports, providing insights and information to support business decisions.
- Ad-Hoc Duties:Perform other administrative tasks as needed to support the sales and marketing team.
Marketing Support:
- Marketing PO and Invoice Management: Manage marketing-related purchase orders and invoices, ensuring timely processing and payment.
- Customer Complaints: Track and manage customer complaints, coordinating with relevant departments to ensure quick and effective resolution.
- Marketing Coordination: Assist with the planning and execution of marketing activities, including promotions, events, and product launches.
- Promo materials and collaterals: Liaise with marketing agencies and distributors for planning and production plan
- Reporting: Track and report on marketing activities and their impact.
Requirements:
- Diploma holder with 3-4 years of experience
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficiency in using office software, including Microsoft Office Suite.
- Experience with Marketing admin is a plus.
- Detail-oriented with a focus on accuracy and efficiency.
- Ability to work independently and as part of a team.
Additional Information:
The Sales & Marketing Executive is a vital member of our team, ensuring seamless operations and effective communication between the sales and marketing departments. This role requires a proactive and detail-oriented individual who can handle a diverse range of tasks and responsibilities.
