Job Description:
- Responsible for Application support and management of incidents or escalation.
- Good to have some programming language Preferably in Java.
- Incident prioritization, analysis,resolution and escalation of issues to right channel.
- Document support activities/checklist, dashboard of work and communication of timelines and issues.
- Able to present and communicate key findings to peers, management and other stakeholders.
- Provide support to the engineering team in scheduling maintenance and upgrades for optimum operational performance. Interface with relevant teams on a regular basis to maintain cloud system/environment stability.
- Responsible for Event Management, Incident Management, Problem Management, Configuration Management Processes in an agile environment.
- Respond to after-hours emergencies as needed and perform other duties as assigned.
