Executive Summary
Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.
We are looking to hire an Equities Application Support Specialist to support our client in Singapore which is a top global investment bank.
Responsibilities:
- Working on a shift basis, the successful candidate will be responsible for start of day checks when covering the early shift and required to cover some weekend work for releases, testing and weekend checkouts to accommodate the business needs
- Responsible for ensuring the smooth running of production Electronic Trading platform regionally
- Providing the highest level of service managing day-to-day support of all the front-office trading systems, including, client connectivity, order management systems, algorithmic trading, Direct Market Access, and High Frequency Trading for co-location flows
- Located on the trading floor you will be required to maintain a high level of decorum to interact closely with regional and global business users, as well as other groups in Technology, to ensure issues are addressed and communicated in a timely manner to meet agreed SLA’s
- Work closely with developers and business analysts to coordinate system rollouts and application updates and providing feedback on production system performance, and investigate production problems and identify solutions
- Managing and resolving outages as efficiently as possible with a demonstrated ability to maintain communications with all stakeholders until resolution
- Driving operating procedure excellence in incident management, change management and problem management
- Proactively identifying potential production issues across the Electronic Trading stack and determining areas for continuous improvement
Requirements:
- 3+ years working experience in a similar role
- Educated to degree level in engineering or science discipline
- Experience working within production support within a financial service organization
- Good system knowledge of Unix/Linux, Messaging Middleware (MQ, EMS, RV), market data, Oracle and networks
- Strong experience with UNIX shell scripts, Perl and Python
- Available to start work immediate or within 2 weeks
- Strong analytical, problem solving and troubleshooting skills.
- Experience with FIX Protocol, troubleshooting experience in direct market access, high frequency trading and algorithmic trading
- Knowledge of Asia cash markets behavior (e.g. TSE, OSE, HKEx, ASX, SGX, KRX, TFX, NSE)
- Proactive, has initiative, diligent, hardworking. Willing to learn
- Team player as well as being able to work independently, ability and experience in leading a team would be an advantage
- Excellent communication skills, verbal and written
- Able to work under pressure in time sensitive trading environment
- Experience with ITRS, Java VM, Windows, Ansible, AMPS, Autosys and Tableau would be an added advantage
