Job Summary:
Supporting the HR operations for all employees based in the Singapore office and includes the employee lifecycle
Responsibilities:
· Performs Onboarding, Offboarding, Benefits Administration support, Audits (if region requires).
· Receives, routes, resolves, and properly closes all RA HR inquiries within their specialty or assignment in an accurate and timely manner. Specialist areas could include, but are not limited to: hiring and onboarding, employee data changes, leave of absence administration, accommodation requests, employee separations, global mobility transactions, and local benefit or payroll support.
· Provides data entry support when employees are unable to complete activities through the self-service portal in Workday.
· Handles escalated requests and provides a proper solution by analyzing the problem, the impact on the customer and advising on any appropriate actions.
· Collaborates with appropriate HRSC leadership/staff, COE, HRBP or third parties to resolve complex inquiries or transactions.
· Uses Workday Help tool to accurately capture, track, and follow-up on inquiries; entries used to monitor KPI trends, track performance, provide feedback, and improve quality.
· Maintain employee documentation (personnel file creation, retention, and deletion)
· Identifies and implements process improvement projects to enhance customer experience.
· Educate employees and managers on HR resources available to them and encourage the use self-service tools.
· Provides consultation on integrating new acquisitions into our standard HR practices and systems.
· Execute in partnership with HRBPs/HRGs on business reorganizations to ensure organizational structures are accurate.
Qualifications:
· Bachelor’s degree in Business Administration, Human Resources or related field.
· 3 years of shared service center or HR representative experience in HR Operations and/or Global Employee Relations.
· Experience handling highly confidential and sensitive information.
· Experience with HRIS systems. Workday experience is a plus
· Proficiency Microsoft Office suite.
· Ability to work with complex processes and systems.
· Interacts daily with peers and customers (typically internal) to exchange or present information. Builds stable working relationships internally.
· Analytical ability
Additional Information:
· Salary – Up to S$5K per month + completion bonus
· Contract duration: 12-month contract, possible conversion
· Commencement Date: Immediate
· Working days and hours: Mon to Friday, 8.45am to 6pm
· Location: Corporation Place
