GOODWOOD PARK HOTEL PRIVATE LIMITED
An established Heritage Hotel located at one of Singapore's most prestigious addresses, the Goodwood Park Hotel has celebrated its timeless elegance, legendary hospitality, and tradition of excellence. We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.
To continue the legacy of Goodwood Park, we are looking for dynamic and committed candidates to join us.
Reporting to the Director of F&B, your job responsibilities include, but not limited to:
Primary Responsibilities
· Responsible for the management of all financial and operational aspects of our Coffee Lounge in accordance with the Hotel standards.
· Inspect the service area daily to ensure hygiene of these areas. Ensure that all materials and equipment follow departmental standards.
· Prepare daily/weekly cover/revenue forecast.
· Prepare monthly reports:
(a) Analysis and explanation on monthly results
(b) Compilation of guest comments and feedback.
· Maintain complete knowledge of:
(a) Micros and Manual system procedures
(b) Daily house count arrivals/departures, VIPs
(c) Scheduled in-house group activities, locations and times
(d) Correct maintenance and use of equipment
(e) All department policies/service procedures
· Review the sales revenue for previous day and resolve any discrepancies with Accounts. Tracks revenue against budget.
· Conduct pre-shift meetings/role calls with staff and disseminate all information pertinent to the day’s business and customer feedback.
· Handle guests’ complaints as satisfactorily as possible.
· Promote positive guest relations at all times.
Secondary Responsibilities
· Familiarize with all hotel services/features and local attractions/activities to assist with any guests’ enquiries.
· Conduct marketing research on competitors for analysis.
· Communicate effectively with the kitchen and other key departments.
· Ensure that staff adhere to the dress code and are well groomed.
· Review the reservation book, pre-assigns designated tables and follows up on all special requests.
· Ensure that there are sufficient copies of menus, wine list and beverage list available and are in good condition for each meal period.
· Identify the training needs of the restaurant. Develop training programs for staff and trainees together with the L&D department. Evaluate training results.
· Conduct daily quality check on the conditions of flowers.
· Perform any other duties as may be assigned from time to time by the Management.
Requirements:
· Diploma in Business Management / Hospitality Management or equivalent.
· Minimum 2 to 3 years’ experience in the role of Assistant Manager / Manager in-charge of an outlet in the hotel industry.
· Able to start within short notice
· Able to work independently and a good team player
