System Engineer is to support infrastructure projects, ensuring schedules are in progress, requirements and scope meet and the project executes within management-defined guidelines. The role also includes communication and engagement with various stakeholders within the specific domain.
Accountabilities:
- Maintain and operate and troubleshoot Microsoft 365 related issues and services
- Manage Microsoft 365 security administration in collaboration with the security team
- Manage corporate software licenses
- Lead or involve in projects as assigned
- Responsible for the IT infrastructure maintenance, project management and operations support at local and regional level.
- New Technology assessment, installation, setup, and testing. Make and recommend system proposal and IT security for decision-making
- Support on IT Budget Planning
- Involve in IT roadmap and strategy planning by understanding implemented products technology’s lifecycle and roadmap
- Lead and drive existing core system technical refresh planning and execution
- Provides regular updates and reporting on a timely and accurate fashion
- Assist superior in establishing, maintaining, and enforcing IT procedure and policy governance
- Remediate and rectify escalated issues or problems quickly and efficiently
- Maintain and manage corporate licenses at local and regional level.
- Implement and manage Windows-based infrastructure and associated technologies.
- Monitor and maintain the health, performance, and security of Windows servers and systems.
- Administer Active Directory, Group Policy, DNS, DHCP, and related services.
- Install, configure, and manage Windows servers and services, including IIS, SQL Server, System Centers, etc.
- Collaborate with cross-functional teams to implement and support enterprise-wide solutions.
- Perform routine system and application updates, patches, and upgrades.
- Develop and maintain documentation related to system configurations, processes, and procedures.
- Provide level 2 and level 3 support for Windows-related issues.
- Participate in on-call rotation for after-hours support as needed.
Requirement:
- Good knowledge in operating and managing Microsoft 365 solutions
- Good Knowledge of Microsoft Security using Entra ID, Microsoft Purview Information Protection and Azure
- Administration
- Good knowledge in antivirus/antimalware deployment and management through Microsoft Intune.
- Good knowledge in Active Directory, Active Directory Federation Services (ADFS), SAML, web Single Sign-on
- (SSO), DNS, TCP/IP Networking.
- Knowledge in virtualization platforms – Hyper-V and VMware
- Knowledge of Microsoft SharePoint (Online) and Teams
- Experience in software licensing management
- Experience in the development of technical user documentation
- Experienced in Project Management deploying mid-size to enterprise cloud infrastructure projects
- Microsoft 365 Administrator Expert (MS-102)
- Good understanding of IT architecture, platform solutions design & strategy and application & system integration.
