Job Info:
- 5 Working Days
- 3 shift patterns (dependent on locations):
A shift: 7.30am to 5pm / 7am to 4.30pm
B shift: 1 to 10.30pm / 1.30pm to 11pm
C shift: 10pm to 7.30am / 10.30pm to 8am / 11pm to 8.30am - Location: Central Region
Key Responsibilities:
- Provide courteous and efficient service and if possible to comply with each and guest’s request.
- Ensure that all telephone calls are handled promptly within three rings.
- Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
- Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow-up when necessary. Glitch reports are to be written when necessary.
- Ensure guest room security, and emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
- Be familiar with hotel facilities, functions, major city attractions, and events; provide guests with accurate information as requested.
- Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
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We regret to inform you that only shortlisted candidates would be notified.
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/
RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560
