The position of Application Technician/Engineer plays a critical role in maintaining, troubleshooting, and installation of equipment, the role will involve regional travel to support customers in the South East Asia region.
Responsibilities:
1-Technical Support and Troubleshooting:
Provide technical guidance and assistance to end-users.
Troubleshoot and resolve related issues promptly.
Generate technical summary report.
Collaborate with other engineering teams to address complex technical problems.
2-Installation and Configuration:
Set up, install, and configure equipment. Ensure proper functioning of equipment.
3-User Training and Documentation:
Conduct training sessions for end-users to enhance their understanding of equipment usage.
Create user manuals, FAQs, and training materials.
Document common issues and their solutions for reference.
4-Quality Assurance and Testing:
Participate in testing new features, enhancements and report any issues or inconsistencies.
5-Collaboration and Communication:
Work closely with cross-functional teams, including Sales team, R&D team and project managers.
Communicate effectively with end-users to understand their needs and challenges.
Requirements:
Engineering related field of study.
Singaporean/Permanent resident
Ability to travel in short notice (Southeast Asia)
Experience in FMCG, Food manufacturing, Advance manufacturing, Laser manufacturing may also be considered.
