Roles and Responsibilities
- Proactively monitor all incidents in ITSM portal.
- Timely escalation of incidents to Level II support to meet SLA.
- Monitor system performance/alerts and escalate to Level II support.
- Review of automated reports and escalation of issues to POCs.
- Perform job monitoring and escalations.
- Respond to phone calls and user emails/requests/queries.
- Perform system alerts suppression.
- Able to perform adhoc task based on operational/project requirement.
Skills and Requirements
- Knowledgeable in IT Service Management.
- Hands on experience in handling Monitoring tools
- Experience in Implementation of ITSM processes.
- Able to work on 12hr shift pattern.
Interested candidates, who wish to apply for the above position, please send in your resume to: [email protected]
EA License No. 01C4394
EA Registration No. R24122571 (RITA D/O SITARAM)
We regret to inform you that only shortlisted candidates will be contacted.
**********************************
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
**********************************
