• Manages a team
• Achievement of sales targets set by the company. i.e. New and re-contract, Fibre and Digital TV through voice and digital support channels
• Develop effective Sales pitches based on promotion, policies, and product updates.
• Resolve escalated complaints from customers, customer service, the sales support team, and other sales streams.
• Assist customer Sales queries through different platforms primarily on video chat, Chat, Outbound, and Inbound.
• Require to meet Client on-site at times with Telco Partner for sale negotiation
• Training will be Provided
Requirements:
• At least 6 months to 1 year of experience in sales.
• Confidence in sales through traditional voice and digital sales support channels
• Customer service-oriented, target driven, and challenge seeking
• Ability to build rapport with customers and understand their needs
• Effective interpersonal skills. Able to relate well to people at all levels
• Good communication and listening skills and ability to build rapport and trust with customers
• Lively, energetic, dynamic individual with a friendly disposition
• Able to perform in a fast-paced environment and work under pressure
