Job Description
1. Supervise the Front Desk Operations, including duties ranging from telephone department, reception, cashiering to concierge services.
2. Manage the department ensuring all staff perform the tasks assigned to them and coordinate Front Office activities with other departments (send email to reservations for reinstate booking from no-show, last minute booking, etc.
3. To be fully in-charge of the department when Front Office Manager is not available dealing with complaints problem solving, disturbances, special requests and any other issues that may arise.
4. Must be thoroughly familiar with hotel Policies & Procedures concerning in particular reservation, room charges on guest bills, credit and security.
5. To perform any other duties assigned by the Management.
Front Office Duty Manager
Requirements
1. With 2 to 3 years of experience in a similar position.
2. Good interpersonal skills to provide overall guest satisfaction.
3. Able to work under pressure and deal with stressful situations during busy periods.
4. Strong organizational and leadership skills.
5. Handle complaints promptly and efficiently, taking the necessary action and to follow-up where appropriate including all operational issues.
6. Available to work on shift schedule, including weekends and holidays.
Cindy Teng (EA Reg No: R2090544)
Active Manpower Resources Pte Ltd (EA Lic No: 06C3757)
