Key Responsibilities:
Essential duties and responsibilities include but are not limited to:
- Manage the intake and processing of new membership applications, including eligibility and take responsibility for the entire process.
- Manage member relations as the primary point of contact for individuals and organisations.
- Coordinate membership renewal processes and reminders.
- Manage the membership database, ensuring accuracy and timely updates.
- Promote certifications to members and assist in the application process.
- Promote corporate membership to new and existing organisations.
- Assist in the development of new products/services to drive the membership department.
- Coordinate logistics, invitations, and communications for events related to membership and partnerships.
- Work closely with the marketing team to create promotional materials targeting both existing and prospective members.
Qualifications and Skills:
- A diploma or degree in business, marketing, or events management and/or with at least 3 years of working experience. Prior experience in an engagement role, events management, or a professional membership body would be an added advantage.
- Experience in developing and managing outreach programmes aligned with the organisation's established goals.
- Proven experience in membership management, partnership development, or related roles, with a focus on launching and implementing new corporate membership programme.
- A proven track record of successful project management and event coordination.
- Adept at defining problems, collecting relevant data, and drawing valid conclusions while delivering excellent customer service skills.
- Strong communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
- Meticulous and detail-oriented.
- Able to work well independently as well as in a team and meet deadlines.
- Strong time management skills and the ability to efficiently handle concurrent tasks.
- Use of productivity tools (MS Office) and CRM will be required.
