You’re the person in charge of:
- Build and maintain strong, long-lasting client relationships. Act as the main point of contact for assigned accounts, addressing their needs and concerns promptly.
- Develop and implement account strategies to meet and exceed client objectives and business goals. Conduct regular account reviews and updates to ensure alignment with client expectations.
- Identify and pursue opportunities for account growth, including upselling and cross-selling additional services. Develop proposals and negotiate contracts to secure new business and expand existing accounts.
- Oversee the delivery of services and solutions, ensuring projects are completed on time, within scope, and within budget. Collaborate with internal teams to manage resources and resolve any issues that arise.
- Monitor and analyze account performance metrics. Provide regular reports and insights to clients and internal stakeholders, ensuring transparency and accountability.
- Prepare and present reports on their progress
- Tracking and optimizing performances against customer KPI’s
