Department Overview
The department is responsible for supporting and developing Middleware usage for applications used by worldwide users.
We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technology challenges for IT production team in information system Asia Pacific, and IT center for both IT production and application development.
A technical expert that will leverage on automation and develop continuous delivery operations. Leverage on automation practices and tools to increase service value and develop continuous delivery operations.
Responsibilities
The specialist will be on boarded in the middleware team (> 20 members) and specifically to the CFT / CTM (Control-M) / KDC team (10 members). We manage the global production services and project management for the scope covering Axway CFT / Sychrony Gateway / Sentinel / Secure Transport, BMC Control-M and Docker / Kubernetes / Cloud.
- Global production service operations support in middleware technologies and platforms.
- Accountable for the overall service reliability, availability and stability of the technical scopes.
- Provide technical expertise for managed workloads, including troubleshooting, analyzing and resolving incidents, problem, service request and change management process.
- Partner with the development, project and business teams to understand requirements and technical specifications to participate in project deliverables activities.
- Drive through culture of continuous improvements for the production environment through automation or manual work and performance hygiene.
- Technical analysis of production platforms to identify and remediate performance issues.
- Work collaboratively in teams and develop meaningful relationships to achieve common goals.
- Engage in several DevOps disciplines, namely CI/CD, Continuous Test, Continuous Monitoring, and Continuous Compliance.
- Operation and further development of middleware platforms and the associated interfaces
- Development of self-service interfaces and their workflows.
- Exercise specialist responsibility in strategic projects and initiatives.
Qualifications and Profile
- Minimum 4 years of experience in the following technical platforms:
- Operating Systems: Linux, Unix and/or Windows
- Middleware Technologies: Axway CFT/Synchrony Gateway, BMC Control-M,
- Monitoring and Data analytics tools: OMI, ServiceNow, Geneos
- Scripting tools: Java, Unix Shell, Python, PowerShell, perl
- Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes
- Experience in one or more of the following technical platforms:
- Docker/Kubernetes, Ansible, Elastic Search, Rundeck, GIT
- Ability to work in shifts and support On-call in rotations.
- Excellent communication (written and verbal), interpersonal and logical skills.
- Customer oriented and a strong team player.
- Ability to work in a team and individually.
Good to have
- DevOps tools & framework experience
- BMC Certified Service Professional in Control-M Version 9.
- Experience working in the banking / financial institution
- French language proficiency
Work Schedule
- Required to work on Paris and/or New York and/or Asia time zone*, i.e. 2pm to 11pm/4pm to 1am (summer season) or 3pm to 12am/ 5pm to 2am (winter season), or in accordance to the planned time schedule as required. If necessary, you may also be required to start work earlier or to extend working hours.
- May be required to be available for on-call support during non-business hours and/or on weekends. Allowance is claimable for such hours.
Education Requirements
At least a Bachelor’s degree in any of these faculties:
- Computer Science
- Information Technology
- Programming & Systems Analysis
- Science (Computer Studies)
