Job Summary:
We are looking for a detail-oriented and enthusiastic Software Support Specialist to join our team. This position is suitable for fresh graduates who have a foundational understanding of HTML, JavaScript, and SQL, and are eager to apply their skills in a professional environment. You will provide technical support to end-users, troubleshoot software issues, and ensure that software applications operate smoothly.
Key Responsibilities:
- User Support: Provide technical support to users via phone, email, or chat, addressing issues related to software functionality, performance, and configuration.
- Troubleshooting: Diagnose and resolve software problems, including bugs, errors, and performance issues. Document and escalate unresolved issues to higher-level technical teams as necessary.
- Documentation: Create and maintain detailed documentation on common issues, solutions, and software usage to assist users and improve support processes.
- Training: Offer guidance and training to users on software features, best practices, and troubleshooting techniques to enhance their proficiency and satisfaction.
- Client Feedback: Collect and analyze user feedback to identify trends and areas for improvement. Work with development teams to suggest enhancements and new features.
- Collaboration: Work closely with other technical teams, including developers and system administrators, to address complex issues and implement solutions.
Qualifications:
- Education: Diploma in Information Technology, or a related field, or equivalent experience. Fresh graduates are welcome and encouraged to apply.
- Experience: No prior experience is required; however, familiarity with software applications and customer service practices is a plus.
- Technical Skills: Proficiency in HTML, JavaScript and SQL is required, including understanding of operating systems, databases, and networking basics.
- Problem-Solving: Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.
- Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively.
- Customer Service: Strong customer service orientation with the ability to handle sensitive situations and maintain professionalism under pressure.
- Detail-Oriented: High attention to detail with the ability to manage multiple tasks and prioritize effectively.
Working Conditions:
- Full-time position with typical office hours; flexibility may be required for different time zones or urgent issues.
- May require occasional on-call support or remote work.
Open for Singaporean or PR Only
Interested applicants may send their resume to [email protected]
