Responsibilities:
Counter Duties:
Provide customer service at the counter, adapting to the specific challenges of a primary school environment.
Answer phone calls, manage visitors, take messages, respond to enquiries, and provide general information in a dynamic setting with high call volumes.
Utilize the school’s IT system for administrative tasks.
Handle daily requests and queries from parents, students, vendors, and staff.
Call students to convey messages during special events.
Render first-level assistance to walk-in students, including those who are sick or injured, and escalate cases to other colleagues if necessary.
Support situations involving students who vomit or soil their clothes.
General Duties:
Maintain the forms cabinet, ensuring that all forms are current and replenished as needed.
Assist with general typing duties.
Manage store supplies and inventories during school holidays.
Support all school events, including catering and room setup.
Perform other general administrative duties as required.
Qualification, Skill & Experience of the Contractor’s Personnel
Minimum Requirements:
Effective team player with strong communication and interpersonal skills.
Ability to work efficiently under tight schedules.
Independent, resourceful, and committed with a strong sense of initiative.
Excellent organizational skills.
At least 2 years of relevant experience in a primary school environment.
Basic computer literacy, including proficiency in MS Office (Word and Excel).
Preferred Qualifications:
Higher Nitec or Nitec
GCE ‘O’ or ‘N’ Level certificate or equivalent
