About Infosys:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Short Description:
If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.
Roles and Responsibilities:
- As a Network Lead, manage and mentor the team of network engineers to provide daily operational network technical support
- Responsible for network related projects from initiation to implementation as well as getting project sign-off from client’s stakeholders for project closure
- Manage client’s stakeholders (Tech Ops, Enterprise Architects, Cybersecurity, PMO, Procurement, Legal), internal stakeholders and external vendors/service providers
- Ensure full compliance with all SLAs, IT policies and audit requirements and provide support to all audit activities.
- This role (collectively with the support of the team) is responsible for managing client’s network environment end to end.
- Responsible for all the aspects of network BAU service delivery includes but not limited to maintenance of network design, architecture & security, network device/service availability, configuration, capacity, patch management, incident & problem management, technology refresh, etc.
- Acts as the escalation point and lead on any network related major incident triage call together with internal stakeholders, customers, and external vendors/service providers
- Participate in planning, design, preparation, and network implementation for supporting customer’s major events
- Work closely with 3rd party vendor, Customer’s Business Owner, Technology Directors, Enterprise Architects to provide technical support in Customer’s POC initiatives
- Skills /Competencies:
Essential Skills:
- Minimum 13 years of experience in managing the Network BAU operations.
- Responsible for managing the following technologies:
- Cisco Routing & Switching
- Cisco SD-WAN
- Cisco ISE
- Firewall – Palo Alto
- Cisco Wireless
- Zscaler
- Degree/Degree in IT / Computer Science / related discipline.
Additional Skills:
- Excellent customer interfacing skills.
- Excellent written and verbal communication skills.
- Strong attention to detail and outstanding analytical and Problem-solving skills.
Infosys is an equal opportunity employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
