Roles & Responsibilities
The Operations Executive plays a critical role in creating a positive and safe living environment for residents. Effective management and communication skills are essential for this role, as well as the ability to handle various responsibilities related to facility maintenance, resident relations, and administrative tasks.
The role of the Operations Executive typically involves managing and overseeing the day-to-day operations of a dormitory. The Operations Executive is responsible for creating a safe, comfortable, and conducive living environment for residents.
Main responsibilities:
- Perform daily inspection, supervision, maintenance of the facility and cleanliness
- Maintain records and daily submission of reports
- Ensure the check-in and check-out processes of residents are done expeditiously and seamlessly
- Respond to residents’ queries and concerns expeditiously
- Manage and enforce in-house rules and regulations
- Induct and orientate new residents on house rules, points of contact and services
- Conduct room inspection during check-ins and check-outs of residents
- Respond to emergency and mitigate situations
- Foster a sense of community and inclusivity among residents
- Organize and facilitate social and educational events to encourage resident engagement
- Any other tasks or duties as assigned by the Management
Requirements:
- Diploma with 2 years of working experience or Degree
- Proficient in English (spoken and written)
- Good computer literacy and proficient in Microsoft Office applications
- Good communication skill
- Good organizational skills and meticulous
- Able to multi-task and work in fast-paced environment
- Certified in M&E, Facility Management and/or Fire Safety will be advantageous
