Key Responsibilities:
1. Provide timely and effective technical support for application-related incidents and service requests.
2. Troubleshoot and resolve application issues, both independently and in collaboration with development teams.
3. Monitor application performance, identify bottlenecks, and implement performance enhancements.
4. Conduct root cause analysis for recurring issues and implement preventive measures.
5. Collaborate with internal stakeholders to gather requirements and provide recommendations for application improvements.
6. Maintain documentation related to application configurations, troubleshooting procedures, and known issues.
7. Participate in application deployment and release management activities.
8. Stay updated with industry trends and emerging technologies to drive continuous improvement in application support processes.
9. Support UAT and Interface Testing
Requirements:
1. Must have minimum 5 years experience.
2. Strong technical knowledge and experience in supporting enterprise-level applications.
3. Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools.
4. Experience with databases and SQL query language.
5. Familiarity with software development life cycle (SDLC) and ITIL principles.
6. Occasionally required to work late hours (to support application deployment) and weekends (to support UAT)
Preferred Skillset:
• Java
• Oracle Database
• MySQL Database
