- To represent the Company as first point of contact with the Customers.
- To receive incoming calls from customers, facilitate, coordinate or give direct responses as required.
- Receive shipment booking from customers.
- Coordinate with operations to arrange for shipment pick up.
- Communicate customers’ requirements to operations for any special handling such as COO certificates/ fumigations/ special license application/ additional packaging for shipments, if applicable.
- Disseminate agreed/ required due dates of shipments upon booking from customer to operations/ sales.
- To send customized shipment pre-alerts as specifically required by customers as agreed by operations and sales during set up (Generic shipment pre-alerts are still required to be sent by operations).
- Follow up for orders from customers with from SOP to POD. Pro-active notification to customers as and when there is an updating and changes to the status.
- Manage and update all customized systems for the customers or customers systems.
- Monitor and ensure Navigator updates are completed and entered timely by operations team.
Elsa Fontanne (CEI No. R24124496)
Recruitment Consultant
Contact Number: 67860100
Email Address: [email protected]
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted
