Job Title:
F&B Operations Manager
Job Description:
Key Responsibilities:
Operational Management:
· Oversee daily food and beverage operations.
· Ensure compliance with health and safety regulations.
· Monitor inventory levels and order supplies as needed.
· Implement and manage quality control procedures.
Staff Management:
· Recruit, train, and supervise F&B staff.
· Schedule shifts and manage staff rotas.
· Conduct performance evaluations and provide feedback.
· Foster a positive and productive work environment.
Customer Service:
· Ensure high levels of customer satisfaction.
· Handle customer complaints and resolve issues promptly.
· Develop and implement customer service standards.
Financial Management:
· Prepare and manage budgets.
· Monitor and control expenses.
· Analyze financial performance and implement cost-saving measures.
· Develop and execute strategies to increase revenue.
Menu Development:
· Collaborate with chefs and culinary teams to design menus.
· Ensure menus are appealing and meet customer preferences.
· Oversee pricing strategies and portion control.
Marketing and Promotion:
· Develop and implement promotional activities.
· Coordinate with marketing teams to enhance brand visibility.
· Analyze market trends and customer preferences.
Compliance and Standards:
· Ensure compliance with licensing, hygiene, and food safety standards.
· Maintain high standards of cleanliness and sanitation.
· Stay updated on industry trends and best practices.
Qualifications:
· Proven experience in food and beverage management.
· Strong leadership and interpersonal skills.
· Excellent organizational and multitasking abilities.
· Proficient in MS Office and F&B management software.
· Knowledge of food safety regulations and standards.
· Ability to work flexible hours, including nights and weekends.
Skills:
· Leadership and team management.
· Customer service excellence.
· Financial acumen and budget management.
· Problem-solving and decision-making.
· Strong communication skills.
· Attention to detail.
· Ability to work under pressure.
