You will be joining a Global Tech Giant in the Fianance Collection team.
You will own ountries within APAC. You are a good fit for this role because you are solution-oriented (short and long term) and drive operationally efficient solutions that are rooted in a thorough understanding of our customer’s needs, our products, our processes and systems. You also demonstrate commercial judgment and interpersonal skills tand manage a portfolio of customers that could include the Company's largest Ads, Cloud or Hardware partner for JP / KR / AU / NZ. This role reports to the APAC Head of Collections and may extend the cover to other co balance cash, cost and customer satisfaction and know when to escalate to your manager.
Responsibilities:
- Build strong relationships with customer key contacts for the Company's top clients’ timely payments.
- Manage how the Company's outsourced partners collect payments, manage escalations and ensuring they follow the rules and achieve the collection target.
- Understand client's needs and the Company's products to find and fix problems that lead to late payments.
- Quickly solve billing and payment issues by working with Finance, Sales, and Product teams.
- Assist customers in adopting process changes and new offerings to improve billing and payment experience and provide customer feedback to process and product management teams.
Skills / Qualifications:
- Education: Degree / Diploma within relevant space.
- Strong proficiency in e-mail writing, and MS Excel
- Min. 4 years of experience in relevant industry.
- Account Management or Portfolio Management Account experience.
- Receivable Collections (like finance operations roles) / Customer Relationship Management.
- Understand Billing and be comfortable with enforcement & conflict management.
