· Review and submit accurate and timely reports to principals and regulators in accordance with the KPIs in the service agreements.
· Troubleshoot any issues in reports & liaise with our IT officers on the resolution.
· Provide information requested by both internal and external auditors.
· Assist in answering of ad-hoc requests for data and queries by both internal and external stakeholders in a timely manner.
· Undertake other ad-hoc tasks such as extracting statistics for analysis.
· Handling processing for bank transfers made by customers.
· Reconcile collections of incoming payments from customers through various payment modes such as cash, cheque, debit and credit cards, GIRO, mobile app, PayNow, etc, and follow up promptly on any exceptions.
· Reconcile outgoing refunds of security deposits to customers who have closed their utilities accounts and follow up promptly on any exceptions.
· Reconcile general ledger accounting codes and bank statements to ensure all collections and refunds are properly accounted for.
· Handle enquiries from customers pertaining to their payments and refunds.
· Assist with User Acceptance Tests.
*Interested applicants may email resume to [email protected]
Cheryl Lee Shi Le (CEI Registration No: R1434624)
Recruit Express Pte Ltd (EA: 99C4599)
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