Job Summary: We are seeking an organized and detail-oriented Office Administrator to support our operations. This role involves managing day-to-day office functions, managing customer inquiries, processing orders, and ensuring smooth administrative processes.
Key Responsibilities:
- Assist in daily operations and e-commerce fulfillment.
- Facilitate the process from start to end (Order processing, tracking and completion)
- Respond to customer inquiries via phone, email, and attend to walk-in customers, providing timely and accurate information
- Assist customers with order placements, modifications, and cancellations.
- Process and track customer orders, ensuring accuracy and timely delivery.
- Communicate with drivers and resolve missed/unfulfilled deliveries.
- Monitor and address issues related to order fulfillment and shipping.
- Experience in ERP systems such as processing invoices, e.g. AR/AP. will be an advantage.
- Creating the drinks list for the Warehouse Team to pick the drinks. (strong typing skills)
- Liaise with the Warehouse Team on stock inventory when necessary.
- Execute general administrative duties, filing, and scanning daily basis.
- Provide administrative support to office and team as required in a timely, proactive, and diligent manner.
- Other general administrative duties/tasks
