About Us:
Kangaroo Learning Center Pte Ltd (“KLC”) was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE ‘O’-Level and ‘A’-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders.
Job Overview:
We are seeking a dynamic and customer-focused individual to join our tuition centre as a Customer Relations representative. The ideal candidate will be the first point of contact for students, parents, and visitors, ensuring a positive and welcoming experience. The Customer Relations role is crucial in maintaining a positive and professional image for our tuition centre.
Job Responsibilities:
- Greet students, parents, and visitors as they enter and provide a welcoming atmosphere
- Respond to inquiries from students and parents regarding course offerings, schedules, fees, and other relevant information
- Assist with enrolment process, including completing registration forms, explaining tuition policies, and collecting necessary documentation
- Schedule appointments for students and parents to meet with teachers or staffs as needed
- Handle phone calls and emails promptly and professionally, addressing questions and concerns effectively
- Collect tuition fees and ensure accurate recording of payments
- Manage, maintain and update student records, administrative documents and centre-related supplies
- Record all math questions in the system
- Assist in marketing activities, such as distributing flyers, promoting special events, and collecting feedback from students and parents
- Handle customer complaints and concerns with empathy, addressing and resolving issues to the best of your ability, and escalating as necessary
- Perform general office tasks, such as photocopying, filing and organising office supplies
- Inspect tuition centre and office regularly and report any non-compliance and support essential maintenance of facilities and equipment, coordinate with vendors for repair and maintenance of tuition centre as and when required
- Administrative duties and other ad-hoc duties as assigned
Job Requirements:
- Min. GCE O’ Levels
- No experience required, training will be provided
- Good interpersonal, oral and written communication skills
- Fast-paced working environment, able to multi-task and meticulous
- 44 hours per week, able to commit weekdays (inc. evenings) & weekends
- Tuesday to Friday – 2pm to 9:30pm (1hour – Lunch break)
- Saturday and Sunday – 10am to 9:30pm (1.5hour – Lunch break)
