Job Description & Duties:
· Continually pursue and win significant new warehouse, transport and convenience business that is aligned with the corporate goals and strategy
· Plan, cost and negotiate new business proposals, including presentation of proposals to management and customers
· Develop an understanding of and network within the Singapore market to identify opportunities and drive projects.
· Implement opportunities within Singapore for FMCG, Retail, Food Service, QSR businesses and Wholesale Trading businesses delivered on time and in full
· Explore new products and assess on its feasibility of entering into Singapore markets.
· Explore and expand the food processing business arm in Singapore such as establishing food production strategies for sustainability.
· Drafting of capacity plans to evaluate on the sustainability of new/or modified manufacturing processes.
· Proactively monitor the overall progress of the project portfolio, helping identify issues and implementation of corrective action as appropriate, including the development of appropriate contingency plans
· Achieve agreed growth targets by implementing strategies to expand services or win new business
· Respond to and write tenders and proposals
· Project manage large tender proposals with the appropriate team support
· Engage in contract and service level negotiations with customers
· Ensure current contracts are managed in a way that meets customer expectation via agreed objectives
· Provide ongoing feedback from customers to operations management to ensure continuous improvement of services
· Develop and maintain up-to-date knowledge and understanding of Company operational and administration capabilities and general industry trends
· Effectively represent the Company to the customer and report back via formal reviews and other management reports
· Implement the Customer Relationship Management system - Salesforce
· Provide Strong Leadership to mentor and motivate the BD/Sales team in achieving the yearly company set Sales Target objectives
· Management of sustainable customer pricing and rate reviews: ensuring correct pricing and review tools are being used; timely reviews are conducted; reviews are aligned with customer agreements; reviews take account of any scope or service change
· Coordinate, oversee and participate in operational and commercial meetings with customers as per the account management schedule in the Company’s Contract and Particulars, and additionally as and when required
· Report weekly on the status of key customer accounts, opportunities, and other Account Management/Business Development matters, highlighting key issues and opportunities for further discussion and action
· Facilitate and expedite daily Account Management decisions as required throughout the business with regard to the Company’s business rules; The Particulars (of the Agreement between the Company and the customer) or other service level agreement or commitment with the customer
· Identify and implement on-going business improvement and improved Account Management tools to support both the Company and its customer service
· Entertain customers as and when appropriate, as approved by the Director, Business Development
· Consistently hitting or exceeding the goals and objectives set by self and others
· Dedicated to meeting the expectations and requirements of internal and external customers
· Step up to address difficult issues
· Follow practices and procedures regarding Food Standards from Singapore Food Agency, HACCP and Approved Arrangement guidelines whilst also ensuring Chain of Responsibility (CoR) compliance
· Follow and enforce all food safety, quality and legality requirements
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
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**We regret to inform that only shortlisted candidates would be notified.
Linda LIM
Registration Number: R1221302
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)
