HR Service Delivery:
- Manage day-to-day HR operations, ensuring efficient and timely processing of HR transactions such as benefits administration, creation of new employee records, updating of employee employment and training records, onboarding club tours, and offboarding clearances.
- Serve as the first point of contact for employees and managers, handling HR-related inquiries and providing information on policies and procedures.
- Raise purchase orders for departmental purchases.
- Act as the point of contact for the Club’s transport services.
- Assist employees with insurance claims.
- Manage work injury claims, e-claims (e.g., flexi benefits, shoe allowance, dental), government-mandated medical tests, and government-related claims such as childcare, maternity, and other related claims.
- Oversee monthly confirmations, work pass renewals, birthday letter, compliments, and the Service Raising Star program.
- Oversee the re-employment process.
- Conduct monthly orientation briefing to new hire.
Employee Support:
- Provide guidance and support to employees on HR policies, payroll matters, benefits, and procedures.
- Address employee concerns and complaints, escalating complex issues to the appropriate HR team when necessary.
