Mon - Fri, 9am to 6pm
Location: Raffles Place
x1 (6 Months); x2 (12 Months)
Responsibilities:
- Achieve targets set which involves calling of policyholders on a daily basis to initiate recovery;
- Engage and communicate with our policyholders to gather information and assist them in claim submission to third party;
- Use sound communication skills to successfully persuade and convince policyholders to proceed with the claims recovery process;
- Demonstrate and ensure standard operating procedures are met when handling outbound and inbound calls with policyholders and financial consultants;
- Ensuring proper tracking and documentation of call activities and outcomes;
- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
- Highlights any potential concerns /risks and proactively shares best risk management practices.
- Any other ad-hoc assignments/projects assigned by supervisor.
Requirements:
- Diploma / Bachelor’s Degree, insurance qualifications or equivalent experience
- Preferably 1 year of insurance claims recovery and/or claim operations experience;
- Prior experience in customer service will be an added advantage;
- Good verbal and written communication skills;
- Team player as well as capable of individual performance;
- Excellent organizational and time management skills;
- Good interpersonal, analytical and negotiation abilities required;
- Knowledge of life insurance policy coverage, statutes, regulations and subrogation processing is a plus;
Please contact Terence at +65 9645 4048 your resume directly for fast response.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang
