Responsibilities
- Provide L2 support for banking application software. In the event of errors detected by the bank's operations department (L1 support), you will collaborate with the outsourcing vendor, the bank IT department, and, if necessary, the head office counterpart, working overtime as required after business hours (including late nights/early mornings), weekends, and national holidays to identify and implement recovery solutions.
- Take leadership in projects initiated by the bank, such as user-requested change requests or addressing End of Life issues concerning operating systems, database management software, and hardware.
- Oversee team members, multiple vendors, and service providers to ensure all tasks are completed according to plan.
- Manage projects by resolving issues, overseeing vendors and resources, adhering to schedules, and preparing reports for management, the bank, and the head office as needed for approval.
- Monitor and evaluate projects to ensure compliance with established guidelines and standards while strictly adhering to Mizuho's development policies and procedures.
- Utilize your knowledge and experience to communicate in-house rules and guidelines to project members while coordinating all processes to ensure smooth progress for the bank, developers, relevant teams at the head office, and vendors.
- Perform any other ad hoc tasks as assigned.
Requirements
1) Years of Experience:
- At least 3 years of working experience as an application software engineer in the banking IT sector.
- Developing experience of bank application with high level robustness
2) Education: University / Polytechnic
3) Other Requirements / Skills:
We are seeking an IT application engineer with the following experience, knowledge, and skills:
- Working experience as an application development engineer in the banking IT sector.
- Developing experience of bank application with high level robustness.
- Knowledge and experience in Programming Languages (Java, Shell, etc.), RDBMS (Oracle, SQL Server, etc.), and OS (Windows, Linux).
- Knowledge and experience in HULFT, MQ, SFTP, VMware technology, or network administration is advantageous.
- Knowledge and experience of project management
- Knowledge and experience of SDLC, waterflow system development, ITSM.
- Knowledge and experience of software testing methodology
- Strong interpersonal, verbal, and written communication skills in English. The ability to effectively interact across all levels, including the bank IT department, bank user departments, outsourcing vendors, and members of the head office, is essential for success in this role.
- Coordination skills to manage various parties, including both local and international clients, vendors, and counterparts.
- Fluent Japanese language skills (Speaking/Reading/Writing) are preferable, as applications are linked with systems in Japan. The development and maintenance of these projects require close collaboration with Japanese development teams and members, primarily through email.
