Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.
As the Club Manager, you will be responsible for overseeing the day-to-day operations of our exclusive club lounge.
Our Expectations:
- Provide personalized and attentive service to guests in the club lounge, including check-in/check-out processes and addressing inquiries and concerns promptly.
- Train and evaluate club lounge associates to maintain a high level of service excellence.
- Maintain impeccable standards of cleanliness, presentation, and overall ambiance within the club lounge.
- Collaborate effectively with other hotel departments to coordinate services and resolve issues promptly.
- Actively promote club lounge services to guests, driving revenue and ensuring optimal utilization of club facilities.
- Knowledge of the daily VIP and lobby movements and requests.
- Develop and manage budgets for club lounge operations, monitor expenses, and achieve revenue targets.
- Ensure compliance with hotel policies, industry regulations, and safety standards. Oversee security measures for guest and property protection.
- Build and nurture relationships with frequent guests, ensuring a positive and memorable experience.
- Manage and coordinate events held in the club lounge, providing exceptional service for private meetings, social gatherings, and special celebrations.
- Process all check-outs including resolving any late and disputed charges.
- Complete designated cashier and closing reports in the computer system.
We are looking for a self-motivated Club Manager with excellent interpersonal and communication skills. You should have an eye for detail and observant with ability to adapt to ever changing requirements and needs of customers. If you have relevant experience in the related field, write in to have a chat with us!
We are also dedicated to providing equal employment opportunities, including individuals with disabilities.
