Key Responsibilities:
Handle Enquiries and Feedback:
- Monitor and respond to customer enquiries and feedback on our online platforms, including social media, Google reviews, email, and other communication channels.
- Ensure timely and professional responses to maintain positive customer relations.
- Coordinate with internal teams to escalate and resolve issues when necessary.
Support Event Management:
- Assist the Event Team with RSVP management, including maintaining guest lists, confirming attendance, and managing last-minute changes.
- Provide administrative support for event-related tasks such as sending invites, merchandise procurement, reaching out to sponsors and preparing event materials.
Administrative Tasks:
- Assist in the preparation of marketing reports and presentations.
- Coordinate with internal teams for scheduling, document handling, and general administrative duties as required.
- Maintain and organize digital records of customer communications and event data.
