The position is responsible in Purchase Order creation, reports, liaising with external suppliers and internal departments to ensure seamless process of stock to store after order is placed. To assist on the retail shop floor as part of the job scope.
Primary Responsibilities
Focuses on the Guest Retail Experience
- Uses guest names whenever possible.
- Adjusts service to suit guests’ requests, personalizes interactions to meet guests’ needs.
- Uses a Heartist® approach – make the guest Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
- Looks for ways to upsell and adds value to enhance guests’ satisfaction.
Works as Part of the Retail Team
- Ensures accuracy in cashiering duties.
- Ensures stocks are fully replenished on retail shelves.
- Operates P.O.S machine and handles cash efficiently in local and foreign currency.
- Maintains inventory items of the boutique.
- Provides guest product knowledge and assists guest with selection of gifts and souvenir.
- Manages and communicates merchandise opportunities to Retail Manager.
- Participates and assists with monthly inventory stock take activities.
Involvement of Wider Job Functions and Relationship
- Participates in execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of the boutique is meeting all set Raffles standards.
- Participates in training activities to improve knowledge and skills.
- Maintains levels of confidentiality and discretion for colleagues and guests.
- Maintains collaborative working relationships with colleagues and supervisors/managers.
Merchandising Functions
- Ensure order confirmation and invoices from suppliers are accurate.
- Creating and uploading purchase orders to facilitate receiving process.
- Work on retail prices with manager and ensure prices are aligned.
- Follow up and keep track with suppliers to ensure timely deliveries
- Follow up with suppliers and liaise with stores when issues arises
- Arranging of stocks to stores
- Weekly stock replenishment for stores
- Monitor stock level of key items and follow up with re-orders when necessary
- Weekly and Monthly sell through reports
- Ensure stocks are available in online channels.
