Developing and implementing operational policies and procedures to ensure efficient and effective operations
- Improving systems, processes, and best practices
- Managing day-to-day operations as well as the operations team and operations department
- Ensuring that organizational processes remain legally compliant with regulations and standards
- Maintaining and enforcing health and safety guidelines
- Monitoring the performance and productivity of employees and teams, providing coaching, training, and feedback to improve performance
- Managing budgets, forecasting, and allocating resources to help meet business and strategic goals
- Working cross-departmentally with a wide range of stakeholders to ensure that all operations are aligned with organizational objectives
- Developing and maintaining good relationships with vendors and suppliers
- Negotiating contracts with suppliers and vendors to obtain the best pricing
- Streamlining the organization’s business travel processes, including ensuring the best corporate management rates, automating expense reports, and maintaining compliance
- Performing quality assurance controls to ensure the company’s products and services meet customer expectations and monitoring production KPIs and metrics
- Developing ways to increase the quality of customer service and increase customer satisfaction
- Analyzing data and trends to identify opportunities for process improvement and cost savings
- Maintaining good supply chain management processes, including inventory management, production processes, sales, and sourcing of suppliers
- Optimizing workflows and processes to save time and money
- Monitoring the manufacturing process to ensure quality products, including production planning, production control, and quality control
- Overseeing staffing plans and supervising, hiring, and training new employees
- Reporting on operational efficiency and quality standards
- Using strong communication skills to foster a culture of innovation and productivity in the workplace
- Keeping up-to-date with industry trends and best practices
- Incorporating new technologies, operating systems, and business processes when necessary
- Maintaining service operations with the goal of ensuring sustainability across business operations
- Creating and managing conflict-resolution programs and leading conflict-management practices
