Job Description:
- Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
- Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
- Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
- Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
- Liaise with respective operations team for issues, follow-up and actions
- Establish and maintain good working relationships with clients/customer
Job Requirements:
- Min Nitec and above
Interested candidates do attach your resume to [email protected]
Attn: Angela Celeste Poh Li Ying (R2095367)
Recruit Express Pte Ltd (99C4599)
