Responsibilities
• Key point of contact in Asia for tier-3 browser related support for incident and service request.
• Work with Lines of Business / Program Managers / Application Owners and stakeholders to ensure that web applications are functional on preferred browsers.
• Create and update baseline settings documentation for all browsers across all platforms.
• Maintain Intune CSP and related policy configuration.
• Manage support tickets in ServiceNow platform, including incident, service request, change and problem.
• Create and maintain Knowledge Base articles for the web browsers topics.
• Create and update baseline documentation for all browsers across all platforms.
• Collaborate with Packaging Team for deployment of browser frontend technologies.
• Troubleshoot complex issues with vendors.
Requirements
• Bachelor's Degree in Computer Science / Information Technology / Engineering or similar
• Minimum 8 years of IT support experience with at least 2 years experience in tier-3 browser support.
• Good knowledge of Microsoft Endpoint Manager (MEM), Intune policy and GPO configuration for browser related configuration including CSP integration with third party browsers.
• Good understanding of web browser technologies (MS Edge, Chrome, Safari, etc) on Windows, MacOS and Linux operating systems.
• Good knowledge of Microsoft registry, Microsoft Entra and Azure Active Directory fundamentals.
• Intermediate scripting skills in Microsoft Powershell.
• Skilled in researching for solutions, understanding and implementing steps documented in Microsoft or third party browser publishers’ KB articles and guides.
• Good business writing skills in documentation drafting
Licence no: 12C6060
