If you're interested in working for a dynamic, growing company with room for advancement and excellent opportunities for education, then GOLFTEC Singapore is the place for you.
About Us
GOLFTEC is the global leader in golf instruction with millions of lessons taught and more than 200 centres across the USA, Canada, Japan, China, Hong Kong, and Singapore. Since 1995, we have been focused on one central mission—to help people play better golf. With an unwavering commitment to that goal, we provide a place where golfers of all ages and ability levels can work with an expert in golf instruction to build a game improvement plan customized to their specific needs and goals.
GOLFTEC Singapore is an exclusive licensed franchisee of the proven GOLFTEC model, combining excellent golf teaching professionals and proprietary technology to provide world class golf instruction and custom club fitting services in our 6-bay flagship centre in Raffles Place. For additional information about us, visit www.golftec.com.sg.
Center Operation Manager Responsibilities:
- Manage center day-to-day business operation, make sure the center is intopcondition at all times, able to supervise center transactions & merchandisepurchase.
- Develop and implement plans and strategies for achieving center sales, merchandise, and service profit targets. Prepare and analyze monthly reports, conduct bi-week center-wide employee&coach meeting.
- Forecast and analyze monthly center performance, develop marketing plan, recommend, prepare and execute advertising and promotion plans, budget, and schedules.
- Oversee digital marketing for better customer engagement andbusiness growth.
- Prepare and execute manpower plans & recruiting, check and approvedepartment’s monthly staff roster.
- Manage operation budgets and expenses (including manpower expenses).
- Enhance GOLFTEC online shop sales by maximizing synergy with Marketingdepartment and coach team to drive center business and conversation.
- Collaborating with club brand vendors and business partners for most favorable terms and conditions.
- Conduct effective performance management & apprasial of staff.
- Keep up to date on business trend and brand product knowledge.
- Enhance and upgrade customer service levels based on customers’ requirements/feedback, increase center renewals and referral.
- Resolve customer complaints and obtain customers’ feedback. Comply with Company’s policies, rules, and regulations and abide by social rules and regulations.
- Maintain in confidence all confidential information owned or used by theCompany.
Requirements
- Bachelor's degree in business, marketing, or related fields.
- Applicants must be experience in operation of business over 10 employees
- Minimum 3 years of relevant experience in hospitality management, golf facilities, high end clubs/restaurants or retail operations.
- Strong leadership, organizational, and analytical skills.
- Excellent communication and negotiation skills.
- Proficient in Microsoft Office applications.
