Temp Call Centre Officer #NKC

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist and not limiting to
  1. lost /replacement/extension issues/application issues)
  2. Filing of claims for customer
  3. Pointto point enquiries from customer
  4. Simple Technical issue
  5. Perform out bound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceedall individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

*Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

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