Total 5 it specialist job vacancies in Accounting / Auditing category in Sembawang, North West

Responsibilities

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Regularly review product quality and research new vendors

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Ensure compliance with sanitation and safety regulations

Control operational costs and identify measures to cut waste

Create detailed reports on weekly, monthly and annual revenues and expenses

Promote the brand in the local community through word-of-mouth

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Train new and current employees on proper customer service practices

Requirements and skills

More than 5 years of work experience

Proven customer service experience as a manager

Strong leadership, motivational and people skills

Acute management skills

RESPONSIBILITIES:

• Identify and establish new customers through prospecting.
• Develop and execute sales strategies to meet sales quotas.
• Collaborate with cross-functional teams, including Pre-Sales, Marketing, and Consultants, to create integrated IT solutions for both existing and new clients.
• Effectively manage and drive the sales cycle from prospecting to successful closure.
• Cultivate a robust network with decision-makers/key influencers in the customer and vendor communities.
• Build long-term, trustworthy, and collaborative relationships across all levels within customers' environments.
• Establish rapport and collaboration with internal and external stakeholders.
• Collect, track, and analyze large amounts of data.
• Demonstrate adaptability and strong problem-solving skills.
• Exhibit excellent active listening skills.
• Undertake other tasks and projects as assigned by the Reporting Manager or Management.

QUALIFICATIONS & EXPERIENCE:

• Possess a Diploma/Degree in IT/Engineering or Business Administration.
• Ideally, have 1 to 2 years of experience in IT sales.
• Self-starter with energizing customer interaction.
• Excellent oral and written communication skills.
• Ability to build relationships with clients and coworkers.
• Positive problem-solving skills.
• Comfortable working in a fast-paced environment.
• Adaptable to change.
• Strong organizational skills.
• Preferred background in sales.
• Creative, energetic, and positive attitude

RESPONSIBILITIES:

• Identify and establish new customers through prospecting.
• Develop and execute sales strategies to meet sales quotas.
• Collaborate with cross-functional teams, including Pre-Sales, Marketing, and Consultants, to create integrated IT solutions for both existing and new clients.
• Effectively manage and drive the sales cycle from prospecting to successful closure.
• Cultivate a robust network with decision-makers/key influencers in the customer and vendor communities.
• Build long-term, trustworthy, and collaborative relationships across all levels within customers' environments.
• Establish rapport and collaboration with internal and external stakeholders.
• Collect, track, and analyze large amounts of data.
• Demonstrate adaptability and strong problem-solving skills.
• Exhibit excellent active listening skills.
• Undertake other tasks and projects as assigned by the Reporting Manager or Management.

QUALIFICATIONS & EXPERIENCE:

• Possess a Diploma/Degree in IT/Engineering or Business Administration.
• Ideally, have 1 to 2 years of experience in IT sales.
• Self-starter with energizing customer interaction.
• Excellent oral and written communication skills.
• Ability to build relationships with clients and coworkers.
• Positive problem-solving skills.
• Comfortable working in a fast-paced environment.
• Adaptable to change.
• Strong organizational skills.
• Preferred background in sales.
• Creative, energetic, and positive attitude

• General Accounting

• Handles account receivable and payment timely

• Responsible for invoicing

• Maintain and update procedural document

• Clearical support and admin duties

• Client Communication:Interacting with clients to understand their needs and address inquiries.
  Providing assistance and guidance to clients regarding products or services.
  
• Problem Resolution:Resolving customer issues or concerns efficiently and effectively.
  Collaborating with other departments to address complex problems.
  
• Account Management:Managing and maintaining client accounts.
  Updating account information and ensuring accuracy.
  
• Product or Service Knowledge:Developing a deep understanding of the company's products or services.
  Staying informed about updates or changes to products/services.
  
• Training and Onboarding:Assisting clients in the onboarding process.
  Providing training and support to clients on using the company's products or services.
  
• Documentation:Maintaining accurate and up-to-date records of client interactions.
  Documenting issues and resolutions for future reference.
  
• Cross-functional Collaboration:Collaborating with sales, marketing, and other departments to ensure a unified approach in serving clients.
  Sharing client feedback and insights with relevant teams.
  
• Feedback Collection:Gathering feedback from clients to identify areas for improvement.
  Conveying client feedback to the appropriate departments.
  
• Policy Adherence:Ensuring that clients adhere to company policies and procedures.
  Addressing any non-compliance issues in a professional manner.
  
• Upselling and Cross-Selling:Identifying opportunities for upselling or cross-selling additional products or services to existing clients.
  
• Technology Proficiency:Using and understanding relevant software or tools for account management and support.
  
• Bilingual in Tamil and Bangladeshi