Total 33 customer service manager job vacancies in Administrative / Clerical category in D14 Geylang, Eunos

Responsibilities:

- To attend and handle all customers’ feedback/requests/complaints effectively & escalate report to superior accordingly

- To maintain proper and traceable documentation with proper filing index

- To prepare and follow up on DO, PO, Quotations and project progressive claims and its certification.

- Procurement with sourcing good suppliers both locally and globally, negotiations and inventory management.

- Manpower allocation and scheduling of maintence servicing periodically

- Liase with clients/maincontractor for necessary training/induction arrangement.

- Follow up and process service reports

- Adminstration in accordance with company's policies, compliances, SOPs and best practices

- Accounting knowledge such as AP/AR and full set would be an advantage.

- To generate reports for Finance Department

- To cooperate with other departments effectively

- To take up other ad-hoc/additional duties as required to meet department needs

Requirements:

· Bachelor Degree in Business Administration, Accounting, Finance or other revelant studies

· Willing to work in a SME environment

· Able to work independently with little supervision, meticulous, multi-tasking, hardworking, possess full initiative & commitment in daily role and flexibility in problem solving

· Good negotiation skills

· Proficient in computer software such as MS Office, Accounting software (Xero) and CRM software

· Able to start within short notice or immediate will be an advantage

· Bilingual in English & Mandarin, good written English & Chinese preferred.

This position reports to the director. He/she is responsible for the full spectrum of general office operations, facilities and administrative functions and ensures smooth business operation,ensuring that coordination and execution of administrative projects and on-going work tasks are accomplished efficiently and accurately also to ensure procurement and utilization of company assets in a cost-effective way.

Individual to be involved in:
1. Responsible for the full spectrum of administration functions
2. Planning administrative processes.
3. Maintaining updated records and document data ensuring documentations are accurate
4. Financial and accounting functions
5. Any other administration / operation duties may be assigned on ad hoc basis.

Technical Skills and Competencies

1. Responsible for overseeing company's administation management
2. Possess good interpersonal skills and communication skills
3. Able to manage the coordination of finance and budget matters
4. Able to plan and coordinate administrative procedures

Duration of Attachment: 6Months

Position: Accounts & Admin Manager

About Us: Join NETWORK COURIER, a leading company dedicated to excellence Services. We are looking for a detail-oriented Accounts & Admin Manager to ensure the seamless operation of our financial and administrative functions.

Job Responsibilities:

• Financial Management:
  • Oversee full sets of accounts including Accounts Payable, Receivable, and General Ledger.
  • Manage month-end and year-end financial closings and prepare financial statements, budgets, forecasts, and cash flow reports.
  • Ensure statutory compliance with local tax laws (GST, corporate tax, etc.) and liaise with auditors and tax agents.
• Administrative Management:
  • Supervise day-to-day office operations and ensure the implementation and adherence to office policies.
  • Manage HR functions including payroll processing, employee records, and leave management.
  • Oversee procurement and inventory management of office supplies and equipment.
• Team Leadership and Process Improvement:
  • Lead the finance and admin team to achieve operational excellence.
  • Initiate and drive process improvements to increase efficiency and accuracy in financial and administrative tasks.

Qualifications:

• Diploma or Degree in Accounting, Finance, or related field. CPA or ACCA certification is highly desirable.
• Minimum of 2 years' experience in financial and administrative management.
• Strong proficiency in MS Office and familiarity with accounting software (e.g., QuickBooks, Xero).
• Exceptional analytical, organizational, and multitasking skills.
• Excellent communication skills and the ability to develop professional relationships.

Why Join Us:

• Be a part of a growing company with a supportive and collaborative culture.
• Enjoy opportunities for professional growth and development.
• Competitive salary and benefits package.

Application Process: Interested candidates should send their resume via ( Whatsapp Only no calls - 82556895 ) with the subject line "Application for Accounts & Admin Manager.

• Responsible for handling all general office admin & clerical support, data entry, document scanning
• Proper filing of hardcopy documents for records and easy retrieval
• Ability to multi-task and meet tight deadlines with high level of accuracy
• Possess the skill, knowledge and ability to manage public relation issues and general project queries with the resident effectively
• Handle enquiries and public feedback pertaining to the project site activities & environment
• Ensuring good report and maintaining positive relations with the residents to work closely with the relevant parties, such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Conduct regular visits to residents/tenants affected by the works to gather feedback and keep them posted of work schedule changes
• Excellent people management & interpersonal skills
• Ability to prioritize, plan, organize and execute tasks effectively
• At least 3 years of relevant site experience in building construction industry for HDB project, ie BTO
• Other ad-hoc duties as assigned

Requirement

• Proficient in Microsoft Excel and Word
• Able to communicate fluently in English
• Minimum pass in at least 5 subjects, including English at GCE “O” Level or Nitec Certificate

• Manage work permit holders salary payment calculation
• Handle purchasing including but not limited to calling for quotations, negotiations, etc.
• Maintain proper filing system, documentation, and database of employees and work permit holders
• Monitor stock and order of stationery, office equipment and etc
• Monitor company assets and equipment and schedule for maintenance
• Organize and coordinate festive events for company
• Support ad-hoc duties, projects and coordinate company activities as assigned
• Understands basic accounting entry and systems
• Experience in construction and related industry will be preferred

The Job

This role plays a crucial role in supporting fundraising efforts within the Charity. Strong organisational skills, attention to detail, and excellent communication abilities are essential in this position.

Responsibilities

• Responsible to manage giving.sg campaigns.
• Provide full administration support.
• Prepare monthly statistics report on fundraising progress.
• Perform other office support related duties.
• Provide assistance to Finance department.
• Any other ad-hoc duties assigned.

Requirements

• At least Diploma or equivalent.
• Min 2 years’ experience in relevant field.
• Proficient in Microsoft Office and Outlook.
• Computer savvy.
• Good administrative skills.
• Good communication skills.

Job Description & Requirements

Administrative Manager, also known as Head Administrator or Office Administrator, is in charge of coordinating an organization's administration system and general workflows. Their duties include supervising staff, facilitating communication throughout a company and developing procedures to make a workplace more efficient.

Responsibilities:

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes
• Recruit and train personnel and allocate responsibilities and office space
• Assess staff performance and provide coaching and guidance to ensure maximum efficiency
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Manage organization's certifications (Apply/Renew)
• In-charge of basic IT support to the staff
• Work closely with HR Department

Requirements:

• Proven experience as administration manager
• In-depth understanding of office management procedures and departmental and legal policies
• Familiarity with financial and facilities management principles
• Proficient in MS Office
• An analytical & attentive mind with problem-solving skills
• Excellent organizational and multitasking abilities

2. SKILLS REQUIRED

• Coaching
• Construction Management
• Tax
• Inventory
• Purchasing
• Office Management
• Payroll
• MS Office
• Attentive
• Office Administration
• Accounting
• Civil Engineering
• Performance Management
• Facilities Management

Responsibilities

Office Administration

• Administer procurement, reimbursement and financial activities of ICC Office
• Assist colleagues from InsPIRE and other units under InsPIRE in overseeing office related matters
• Serve as the secretary/note-taker for all ICC Meetings
• Assist with the planning and organisation of ICC-related meetings, workshops/seminars, activities
• Assist with the selection of ICC instructors for the Nanyang Excellence Awards for Teaching
• Assist with all other ICC-related administrative tasks

Course & Student Administration

• Oversee and manage inter-college/school/department collaboration and serve as the liaison between ICC Office and Colleges/Schools and Course Coordinators on matters relating to student enrolment, and the coordination of academic matters and activities
• Oversee and manage all ICC course-related matters, duties will include being a liaison to all course coordinators and instructors, submitting course outlines for approval, timetabling planning, course registration, setting up of course and assessment sites, organisation of the end-of semester quizzes, uploading and consolidation of course marks/grades, end-of-semester Board of Examiners meeting, administering and consolidating data from course surveys, handling of course-related enquiries, and handling of all course-related student matters
• Administer academic exercises such as student combination in classes (ensuring classes consist of a good mix of students from different programmes), change of classes, course exemptions and credit transfers

Faculty & HR Matters

• Work with colleges/schools and course coordinators on the assignment and allocation of full-time and adjunct instructors teaching ICC courses
• Work with HR and schools on the appointment of new adjunct instructors and reappointment of existing adjunct instructors
• Approve the the teaching reimbursement claims of adjunct instructors
• Prepare the necessary information needed and scheduling of ICC instructors for annual performance appraisal of ICC instructors and coordinate with HRBY and the reporting officers of ICC lecturers on appraisal meetings

Outreach

• Be the main point of contact and support to students and partners and schools on matters related to the ICC
• Conduct, coordinate and/or support activities to share and promote ICC’s mission and curriculum, including the compilation and production of relevant marketing materials and eDMs
• Assist in the planning and organisation of outreach activities including marketing collaterals (eg, door gifts)

Requirements

• Bachelor’s degree with at least 5 years of relevant working experience, preferably in an institute of higher learning and/or the education sector
• Prior experience in a relevant administrative/managerial role in an institute of higher learning will be advantageous
• Meticulous with good organisational skills and a keen eye for detail
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Good writing skills with the ability to prepare clear reports
• Proficient in handling data and numbers
• Proficient in MS Office applications (Word, PowerPoint, Excel and Access) - knowledge in advance Excel is a requirement
• Knowledge of student information/database management systems would be advantageous
• Strong stakeholder management, influencing and collaboration skills
• People-oriented and a proactive team player
• Ability to multi-task and deliver with quality and timeliness
• Ability to work independently with minimum supervision

Key Responsibilities:

1. Administrative Management:

• Office Management: Oversee the smooth daily operations of the office, including

facilities management, equipment procurement, and maintenance.

• Administrative Support: Provide support to senior management, including

scheduling meetings, managing communications, and handling correspondence.

• Policy Development: Develop and implement office policies and procedures to

ensure operational efficiency and compliance with company guidelines.

• Team Coordination: Supervise and manage a team of office staff, including

administrative assistants, receptionists, and other support roles.

• Supplier & Vendor Management: Manage relationships with vendors and service

providers, including negotiating contracts, maintaining supply inventories, and

ensuring service level agreements (SLAs) are met.

• Record Keeping: Ensure accurate and timely maintenance of company records, files,

and documentation, including HR records, contracts, and legal compliance

documents.

2. Financial Management:

• Budgeting & Forecasting: Prepare, manage, and monitor the company’s budget,

providing periodic forecasts to help senior management plan and allocate resources

effectively.

• Cost Control: Analyze company expenses, recommend cost-saving measures, and

ensure expenses are within budget limits.

• Expense Management: Monitor and analyze the company’s spending patterns,

verifying expenses, and ensuring adherence to budgets.

• Financial Reporting: Prepare monthly, quarterly, and annual financial reports,

including balance sheets, profit & loss statements, and cash flow statements.

• Expense Analysis: Conduct detailed analysis of expenses and variance reports,

identifying trends, and providing recommendations for cost optimization.

• Payroll Processing: Oversee payroll processing, ensuring timely and accurate

payments to employees, compliance with tax regulations, and proper benefits

administration.

• Financial Compliance: Ensure compliance with all financial and accounting

regulations applicable to SMEs, such as tax filing, statutory payments, and audits.

3. Cross-Departmental Collaboration:

• Support HR Functions: Assist in recruitment processes, onboarding new employees,

and ensuring compliance with employment laws and company policies.

• Project Coordination: Act as a liaison between departments for administrative and

financial matters, ensuring smooth communication and coordination.

• Data Analysis & Reporting: Provide financial insights to other departments, offering

advice on spending, budgeting, and planning.

• IT & Systems Oversight: Manage relationships with IT service providers, ensure

proper functioning of software systems, and handle IT-related purchases and

maintenance.

4. Strategic Planning:

• Financial Planning: Contribute to long-term financial strategy by providing insights

on budgeting, financial performance, and cost control measures.

• SME Business Support: Work closely with management to implement best practices

for improving operational efficiency and financial stability.

• Risk Management: Identify potential risks, provide financial advice for mitigating

risks, and develop contingency plans for operational and financial crises.

Skills & Qualifications:

• Education: Bachelor’s degree in Business Administration, Finance, Accounting, or a

related field.

• Experience: Minimum 3-5 years of experience in a similar role, with a mix of

administrative and financial responsibilities.

• Technical Skills: Proficiency in Microsoft Office (Excel, Word, PowerPoint) and

financial software (e.g., QuickBooks, Xero).

• Analytical Skills: Strong ability to analyze financial data, interpret trends, and

present findings to management.

• Leadership: Ability to lead and manage administrative staff while ensuring alignment

with the company’s financial goals.

• Attention to Detail: Exceptional organizational skills with a keen eye for detail in

both financial and administrative tasks.

• Communication: Excellent verbal and written communication skills, capable of

handling correspondence and liaising with vendors and internal teams.

• Problem-Solving: Proactive in identifying and solving operational inefficiencies and

financial discrepancies.

Additional Requirements:

• Knowledge of SME Operations: Familiarity with the unique challenges faced by

SMEs, especially in managing both admin and financial operations.

• Multitasking Ability: Comfortable managing a diverse range of tasks, from strategic

financial planning to day-to-day administrative duties.

• Discretion & Confidentiality: Maintain high levels of confidentiality, particularly

when dealing with sensitive financial and HR information.

Description

- Assist with day-to-day site admin functions
- Manage the provision of all office services, i.e. reception, phone, fax, mail, stationary, courier services, office equipment, etc
- Support the day-to-day aspects of records management for various users.
- Inputs document data into the standard registers ensuring that the information is accurate and up to date.
- Issue sales invoices, ensuring their accuracy and compliance with the requirements.
- Verify internal accounts receivable against customer payments to ensure data accuracy and timeliness.
- Handle ad-hoc office administrative tasks.
- Any other duties as assigned by direct superior

Requirements:
- Graduates with no experience are welcome to apply
- Proficient in Microsoft Excel and Word
- Effective team-player with a positive attitude

- Job Languages English, Chinese (Mandarin)

Job Description & Requirements

Administrative Manager, also known as Head Administrator or Office Manager, is in charge of coordinating an organization's administration system and general workflows. Their duties include supervising staff, facilitating communication throughout a company and developing procedures to make a workplace more efficient.

Responsibilities:

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes
• Recruit and train personnel and allocate responsibilities and office space
• Assess staff performance and provide coaching and guidance to ensure maximum efficiency
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Manage organization's certifications (Apply/Renew)
• In-charge of basic IT support to the staff
• Work closely with HR Department

Requirements:

• Proven experience as administration manager
• In-depth understanding of office management procedures and departmental and legal policies
• Familiarity with financial and facilities management principles
• Proficient in MS Office
• An analytical & attentive mind with problem-solving skills
• Excellent organizational and multitasking abilities

2. SKILLS

• Coaching
• Construction Management
• Construction
• Tax
• Inventory
• Purchasing
• Office Management
• Administration
• Payroll
• MS Office
• Attentive
• Office Administration
• Accounting
• Civil Engineering
• Performance Management
• Facilities Management

The Job

This role plays a crucial role in supporting fundraising efforts within the Charity. Strong organisational skills, attention to detail, and excellent communication abilities are essential in this position.

Responsibilities

• Responsible to manage giving.sg campaigns.
• Provide full administration support.
• Prepare monthly statistics report on fundraising progress.
• Perform other office support related duties.
• Provide assistance to Finance department.
• Any other ad-hoc duties assigned.

Requirements

• At least Diploma or equivalent.
• Min 2 years’ experience in relevant field.
• Proficient in Microsoft Office and Outlook.
• Computer savvy.
• Good administrative skills.
• Good communication skills.

• Provide efficient telephone services by answering calls promptly and in a courteous and helpful manner
• Coordinating customer’s order request
• Excellent written and oral communications skills, preferably candidate can speak and understand English, Mandarin, and local dialects to liaise with non-English speaking customer’s requests.
• Should also possess good people skills and a team player
• Possess good decision-making, problem solving and communication skills
• Capacity to manage emotions and maintain an effective team environment
• Able to follow, perform and maintain a good and positive performance
• Interacting with customers and handling customer queries and complaints in a timely manner
• Maintaining relationships with profitable customers
• Patience and willing to go the extra mile to satisfy customers satisfactory
• Daily update of orders into excel
• Any ad-hoc duties as assigned by your Superior

Job Requirement:

• Patience & Meticulous
• Excellent Time Management skills
• Excellent in communication & Interpersonal skills
• Able to work both independently & as a team
• Able to work in a fast pace environment
• May need to pick up calls and attend to customer's queries during weekends and after working hours
• Immediate Starter

Roles & Responsibilities

• Oversee construction day-to-day operations of the HR & Administrative department.
• Responsible for review, design and execute HR policies.
• Manage the recruitment cycle, boarding/ off-boarding of staff, including employment & consultant contract signing and renewals etc.
• Handle monthly payroll and employment pass application and renewal.
• Inform Management on employees’ relation matters including disciplinary issues, grievances, absenteeism, and other employee disputes.
• assist in daily operational tasks or any other tasks that maybe assigned by the management.
• Invoices and quotation preparation

Requirements:

• At least O level
• Strong team player with good interpersonal skills
• Proficient with MS Office.

Duties & Responsible :

• To ensure the toolbox meeting is conducted for his direct workers and subcontractors and attend all toolbox meetings early morning and Liaise with the client.
• Manage and lead the operations team.
• To monitor and control the progress of work. Oversight of all operations in the company, reporting directly to the management making critical decisions relating to the ground management of operational assignments and manpower deployment matters.
• Ensure all authority-related requirements are followed during the execution of work and liaise with authorities if required.
• To Manage the project scope and changes and escalate the issues where necessary.
• To provide quality assurance to ensure all the works under his responsibility are executed in accordance with proper & established work standard procedure
• Conduct management and project-related training to the team members, whenever required.
• Monitor sub-con works and attends meetings to ensure the execution of work is smooth
• Render support to the project manager to liaise and coordinate with other Contractors to ensure smooth execution of works under his responsibility
• Be able to go to the dormitory daily and liaise with the workers and solve issues where required.
• Able to work in odd hours as and when required.
• Any other ad-hoc duties.

Requirements:

• Bachelor's Degree or Equivalent.
• Excellent communication, leadership, presentation, and negotiation skills.
• A strong work ethic, willingness to work with a close management team, and ability to multitask and problem solve and master new concepts within a short period of time. Able to move around and work as a front liner when necessary.
• Must be proficient in Microsoft Office.

• Manage work permit holders salary payment calculation
• Handle purchasing including but not limited to calling for quotations, negotiations, etc.
• Maintain proper filing system, documentation, and database of employees and work permit holders
• Monitor stock and order of stationery, office equipment and etc
• Monitor company assets and equipment and schedule for maintenance
• Organize and coordinate festive events for company
• Support ad-hoc duties, projects and coordinate company activities as assigned
• Understands basic accounting entry and systems
• Experience in construction and related industry will be preferred

• Provide efficient telephone services by answering calls promptly and in a courteous and helpful manner
• Coordinating customer’s order request
• Excellent written and oral communications skills, preferably candidate can speak and understand English, Mandarin, and local dialects to liaise with non-English speaking customer’s requests.
• Should also possess good people skills and a team player
• Possess good decision-making, problem solving and communication skills
• Capacity to manage emotions and maintain an effective team environment
• Able to follow, perform and maintain a good and positive performance
• Interacting with customers and handling customer queries and complaints in a timely manner
• Maintaining relationships with profitable customers
• Patience and willing to go the extra mile to satisfy customers satisfactory
• Daily update of orders into excel
• Any ad-hoc duties as assigned by your Superior

Job Requirement:

• Patience & Meticulous
• Time Management
• Excellent in communication & Interpersonal skills
• Able to work both independently & as a team
• May need to pick up calls and attend to customer's queries during weekends and after working hours
• Immediate Starter

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes
• Recruit and train personnel and allocate responsibilities and office space
• Assess staff performance and provide coaching and guidance to ensure maximum efficiency
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Monitor costs and expenses to assist in budget preparation
• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)
• Organize and supervise other office activities (recycling, renovations, event planning etc.)
• Ensure operations adhere to policies and regulations
• Keep abreast with all organizational changes and business developments

We are looking for a detail-oriented and proactive individual to fill the role of Admin & Customer Service Representative. In this position, you will be responsible for handling incoming enquiries from customers and supporting various administrative tasks to ensure the smooth operation of the business.

Key Responsibilities:

• Customer Enquiries: Manage incoming enquiries via phone, email, social media and other channels, providing accurate and timely responses to customer questions and concerns.
• Lead Management: Assess incoming leads and assign them to the appropriate sales team member, ensuring a seamless handover for further follow-up and conversion.
• Order Processing: Generate invoices and delivery orders (DO) for customer orders, ensuring accuracy and completeness in all transactions.
• Monthly Stock Take: Conduct monthly stock take to reconcile inventory levels, identify discrepancies, and maintain accurate records of stock movement.
• Sales and Expenditure Tracking: Maintain records of sales transactions and expenses, tracking revenue and expenditure to provide regular reports to management.
• Miscellaneous Duties: Assist with various administrative tasks as needed, including filing, data entry, and general office support.

Requirements:

• Previous experience in customer service or administrative roles preferred.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in Microsoft Excel & Word.
• Positive attitude and willingness to learn and adapt to new challenges.

• Manage work permit holders salary payment calculation
• Handle purchasing including but not limited to calling for quotations, negotiations, etc.
• Maintain proper filing system, documentation, and database of employees and work permit holders
• Monitor stock and order of stationery, office equipment and etc
• Monitor company assets and equipment and schedule for maintenance
• Organize and coordinate festive events for company
• Support ad-hoc duties, projects and coordinate company activities as assigned
• Understands basic accounting entry and systems
• Experience in construction and related industry will be preferred

The Administrative Manager is to supervise daily support operations of our company and plan the most efficient administrative procedures. You will work with a team of professionals to complete a range of administrative duties in the company.

The Administrative Manager will develop, review, and improve policies, systems, and procedures; and generally ensure the office operates smoothly and efficiently.

Specific Responsibilities

Individual to be involved in:

- Observe and improve company structure, and SOP .

- Serve as the lead point of contact for all customer account management matters.

- Facilitating communication throughout with company and clients

- Implement and execute company's policies.

- Oversee and improvise on company's daily operations

Technical Skills and Competencies

- Strong written and verbal communication skills and ability to communicate at all levels..

- Actively contribute to working groups.

- Strong project management, multitasking, and decision-making skills

· Able to commit night shift/during weekends &PH

· Able to commit OT

· Communicate with managers to coordinate schedules

· Prepare essential documentation, including memos, reports, and other forms of communication

· Handle human resource duties, including managing personnel databases and payroll

· Act as the organizational receptionist and receive calls and guests

· Answer and respond to organization emails and phone calls, and forward communications to appropriate parties as necessary

· Maintains and organizes meeting schedules

· Regularly check and maintain record of necessary office supplies

Communicate regularly with staff to help procure needed items

HCSA Community Services is a charitable organisation with the Institute of a Public Character (IPC) status and a member of the National Council of Social Service. As a family of dedicated staff, volunteer teams, and corporate and community partners, we continue to give a future and a hope to the vulnerable in society.

HCSA is certified as a Great Place to Work ®. At HCSA, our commitment to being a Great Place to Work® is not just a label; it's a reflection of the vibrant and supportive culture we have nurtured together. Within our organisation, everyone is not just a part of a team; they are valued contributors to a workplace built on respect, fairness, and mutual support. Our leaders are known for their credibility, a result of our unwavering dedication to open dialogue and integrity.

At the heart of HCSA's existence is a profound purpose – to give a future and hope for the vulnerable among us. Building and sustaining this culture is a critical part of achieving our mission. We invite you to embark on a rewarding journey where your skills, ideas, and passion will contribute to making a difference in the lives of those in need.

GENERAL SUMMARY

The Manager, Administration and Operations is to ensure smooth day-to-day operations of the Single Room Shared Facilities (SRSF) project, ensuring safety and security of the house with a user-centric perspective. This role oversees all administrative, residential and operational aspects of the programme.

This role oversees all administrative, residential and operational aspects of the programme including supervision of staff, workmen and any other personnel deployed directly or indirectly through HCSA for the execution of Services at Site, attending to, addressing and reporting feedback, issues, conflict or grievances of the Authorised Tenants/Authorised Occupiers.

ROLES & RESPONSIBILITIES

Oversee day to day safety and security functions

1. Supervise staff, workmen and any other personnel deployed directly or indirectly through HCSA for the execution of Services at Site

2. Supervise handling day to day general queries from the residents and visitors of SRSF

3. Plan, implement, supervise and review security access control systems; address potential and actual security issues through recommendation, implementation and review of action plans

4. Plan, supervise and review the implementation of emergency response and crisis management plans

5. Oversee the implementation of supervision, room inspection and oversight of Authorised Tenants/Authorised Occupiers to ensure their safety and overall well-being

6. Develop, review and oversee the enforcement of facility rules, management of disciplinary issues and incidents

7. Ensure proper documentation and timely submission of reports

8. Ensure compliance with Risk Management Plan, Pandemic Plan and Emergency Response Plan, conduct regular reviews and make recommendations for adjustment when necessary

9. Manage communication amongst HCSA staff, sub-contractors and Housing Development Board-appointed (HDB) Facilities Management Company

Maintenance of SRSF

1. Oversee all housekeeping and maintenance related matters, including key press, store, stock take, room and facility inspection, cleaning of common areas and refuse collection as well as coordinating with internal stakeholders and external contractors and vendors for necessary maintenance repairs

2. Oversee regular maintenance check and shelter inspection are conducted to maintain effective operation, cleanliness and hygiene of facility

3. Oversee regular facility inspection and security check to maintain effective operation, safety and security of the facility in the night

User-centric Service Delivery

1. Oversee the provision of residential support related to facility operations as assigned (administrative and operational)

2. Admission support – Assist in the admission and orientation of new SRSF residents

3. Promote neighbourliness – Provide guidance, support and mediation, working collaboratively with other teams, to uplift the residents to achieve stability, self-reliance and social mobility

4. Programme support – Assist in logistical matters for effective functioning of facility and activities facilitation

5. Ensure proper handover and follow-up from night security guards (HDB Facilities Management)

6. Ensure effective and efficient utilisation of facilities including common activities rooms/areas, kitchens, and other recreation rooms

7. Attend to feedback and report on their status to HDB

IT Support

1. Oversee IT support in operation and administrative work for the effective functioning of shelter

Staff Management

1. Responsible for manpower resource planning and allocation for the Residential (operational) team

2. Guide, train and supervise staff in executing of roles and responsibilities

3. Oversee performance management for the operations team to achieve Key Purpose Indicators

4. Manage disciplinary and human resource related issues with guidance from PCO (HR) and ensuring compliance to policy and legislation

5. Advocate for diversity and an inclusive organizational culture

Stakeholder relationships

1. Collaborate with other teams in fulfilling global objectives of the programme

2. Manage communications and feedback from stakeholders and team members

Others

1. Any other duties assigned by supervisor from time to time

QUALIFICATIONS

Education And Experience

1. Minimum Bachelor Degree in social sciences, business or management and/or diploma or certificate level qualification in social work, counseling or psychology

2. Minimum 8 years’ relevant working experience with at least 5 years in management / leadership positions

3. Good organization and planning skills

4. May be required to work on weekends or at night should there be unforeseen circumstances

5. Knowledge of relevant social issues such as homelessness and poverty preferred

6. Demonstrate proficiency in digital tools for data visualisation, data analysis, report-writing and presentation

Other Requirements

1. Able to work flexible hours

2. Able to take initiative to identify areas of responsibilities

3. Sense of safety and emergency

4. Good interpersonal and communication skill

5. Effective and strong team player

6. Knowledge of correctional and addictions work preferred

Salary commensurate with experience.

Venue of Work: Yio Chu Kang

Roles & Responsibilities:

Admin

• Report to General Manager
• Licence & certifications monitoring and renewal.
• Company's ISO Systems, including documentation, maintenance, attending to external audits.
• Working company secretary on corporatel issues
• Ensure company Insurance is valid – new/renewal
• Vehicle management, including vehicle insurance and roadtax renewal
• Support Project Teams in sourcing & issuing of Purchase Orders.
• Shipping, logistics arrangements.
• Any ad-hoc work to ensure smooth running of company.

Human Resource

• Full spectrum of HR duties, from recruitment, hiring, termination
• Prepare letter of appointment, confirmation, increment, promotion, termination etc.
• Work pass application, renewal, cancellation, repatriation.
• Arranging training for staff
• CPF Contribution
• Foreign workers' accommodation and related activities
• Generating payroll, gathering data & calculating OT
• Year-end IRAS submission
• Updating & Maintenance of Personnel Files

Accounting

• Sourcing of Items, Issuing purchase orders
• Receiving invoices from suppliers and preparing payment. (AR)
• Invoicing Clients (AP)
• Bank reconciliation.
• Quarterly GST returns
• Liaising with banks/accountant on financial issues

Requirement

• ‘0” Level/Diploma in Human Resources, Business Administration or equivalent
• Minimum 1 year experience
• Good understanding of HR practices including Employment Act
• Good organisational skills with ability to carry out analytical and coordination work
• Good working attitude & self-driven
• Good communication skills (written & verbal) and able to interact with people at all levels
• Familiar with Microsoft Office, HR System (infotech), Accounting System (Quickbooks)
• Able to work independently in a fast-paced environment.
• Workplace in Tai Seng
• 5-day work week

Roles & Responsibilities

• Prepare necessary paperwork including but not limited to quotations, purchase orders, delivery orders, invoices etc.,
• Handle phone calls of customers’ enquiries
• Liaise with technical team to ensure all servicing, maintenance & repairs of instruments are met with the required standard
• Follow-up with customers to ensure their issues are resolved satisfactorily.
• Customer service orientated, order fulfilment to customer, include pre-sales, post sales follow-up promptly.
• Perform administrative and other ad-hoc tasks assigned.
• Ability to multitask and prioritize all administrative paperwork
• High level of verbal and written communication.
• Good administrative and computer literacy skills.
• Passionate, self-motivated with service-oriented attitude.

Requirement

• ITE graduates /Fresh Diploma holders are welcome to apply
• Proactive, independently with good communication skills
• Self-motivated, result and customer oriented