Total 5 customer service job vacancies in Customer Service category in Singapore

Responsibilities:

• All gas service workers shall comply with the Gas Act (Cap. 116A), the Gas (Supply) Regulations and the Gas Supply Code.
• Comply with the Singapore Standard SS608:2015 Code of Practice for Gas Installation.
• Comply with the relevant gas retailer's Handbook on the procedures and requirements for gas supply.
• Attend to site visit to monitor and ensure standards compliance, including regular inspections to advise on the right standards according to Codes.
• Rectify Infringements.
• Represent the company to attend project's site meetings and project turn-ons.

Requirements:

• Must have a valid LGSW (full) license from EMA.
• Possess good track of experience. At least 2 years as an LGSW.
• Diploma / Degree in Civil/Mechanical Engineering, preferably.
• Must possess integrity and good interpersonal skills.
• Comprehensive knowledge of all relevant legal regulations and codes.

As a Service Coordinator, you'll troubleshoot client issues, schedule project manpower, and track project completion. Your role is pivotal in ensuring efficient project execution, client satisfaction, and timely delivery of services.

Job Description:

1. Client Interaction:

• Engage with clients for remote troubleshooting, providing advice on servicing and maintenance issues.
• Maintain a proactive approach to client communication to enhance satisfaction and address concerns promptly.

2. Manpower Coordination:

• Assist in scheduling service technicians, ensuring proper allocation of resources for timely project completion.
• Coordinate with the Plumber, Main-contractor, or Consultant as required for seamless execution.

3. Document Management:

• Assist in document submissions and control to ensure compliance with project requirements.
• Ensure that all drawings and correspondences are accurately documented for future reference and auditing purposes.

4. Tracking and Follow-up:

• Implement a robust tracking system for service and maintenance cases to monitor progress and ensure timely resolution.
• Conduct regular follow-ups with stakeholders to address any outstanding issues and keep all parties informed.

5. Project Schedule Review:

• Review project schedules to align service activities with overall project timelines.
• Ensure timely submission of required documents to relevant authorities for approvals.

6. Collaboration with Engineers:

• Work closely with engineers during various project phases, providing necessary support and coordination.
• Facilitate effective communication between service teams and engineering departments.

7. Ad-hoc Duties:

• Undertake any other ad-hoc duties as instructed by management, contributing to the overall success of the project and team.

Requirements:

• Proficient in MS Office and AutoCAD
• Possess excellent interpersonal skills to deal with clients
• Lots of initiative and excellent organizational skills
• Must possess integrity and drive
• Good team leading skills
• Ability to make good decisions
• Preferred, At least Diploma/Degree in Engineering discipline with minimum 2 years of relevant work experience.

As a Service Coordinator, you'll troubleshoot client issues, schedule project manpower, and track project completion. Your role is pivotal in ensuring efficient project execution, client satisfaction, and timely delivery of services.

Job Description:

1. Client Interaction:

• Engage with clients for remote troubleshooting, providing advice on servicing and maintenance issues.
• Maintain a proactive approach to client communication to enhance satisfaction and address concerns promptly.

2. Manpower Coordination:

• Assist in scheduling service technicians, ensuring proper allocation of resources for timely project completion.
• Coordinate with the Plumber, Main-contractor, or Consultant as required for seamless execution.

3. Document Management:

• Assist in document submissions and control to ensure compliance with project requirements.
• Ensure that all drawings and correspondences are accurately documented for future reference and auditing purposes.

4. Tracking and Follow-up:

• Implement a robust tracking system for service and maintenance cases to monitor progress and ensure timely resolution.
• Conduct regular follow-ups with stakeholders to address any outstanding issues and keep all parties informed.

5. Project Schedule Review:

• Review project schedules to align service activities with overall project timelines.
• Ensure timely submission of required documents to relevant authorities for approvals.

6. Collaboration with Engineers:

• Work closely with engineers during various project phases, providing necessary support and coordination.
• Facilitate effective communication between service teams and engineering departments.

7. Ad-hoc Duties:

• Undertake any other ad-hoc duties as instructed by management, contributing to the overall success of the project and team.

Requirements:

• Proficient in MS Office and AutoCAD
• Possess excellent interpersonal skills to deal with clients
• Lots of initiative and excellent organizational skills
• Must possess integrity and drive
• Good team leading skills
• Ability to make good decisions
• Preferred, At least Diploma/Degree in Engineering discipline with minimum 2 years of relevant work experience.

As a Service Coordinator, you'll troubleshoot client issues, schedule project manpower, and track project completion. Your role is pivotal in ensuring efficient project execution, client satisfaction, and timely delivery of services.

Job Description:

1. Client Interaction:

• Engage with clients for remote troubleshooting, providing advice on servicing and maintenance issues.
• Maintain a proactive approach to client communication to enhance satisfaction and address concerns promptly.

2. Manpower Coordination:

• Assist in scheduling service technicians, ensuring proper allocation of resources for timely project completion.
• Coordinate with the Plumber, Main-contractor, or Consultant as required for seamless execution.

3. Document Management:

• Assist in document submissions and control to ensure compliance with project requirements.
• Ensure that all drawings and correspondences are accurately documented for future reference and auditing purposes.

4. Tracking and Follow-up:

• Implement a robust tracking system for service and maintenance cases to monitor progress and ensure timely resolution.
• Conduct regular follow-ups with stakeholders to address any outstanding issues and keep all parties informed.

5. Project Schedule Review:

• Review project schedules to align service activities with overall project timelines.
• Ensure timely submission of required documents to relevant authorities for approvals.

6. Collaboration with Engineers:

• Work closely with engineers during various project phases, providing necessary support and coordination.
• Facilitate effective communication between service teams and engineering departments.

7. Ad-hoc Duties:

• Undertake any other ad-hoc duties as instructed by management, contributing to the overall success of the project and team.

Requirements:

• Proficient in MS Office and AutoCAD
• Possess excellent interpersonal skills to deal with clients
• Lots of initiative and excellent organizational skills
• Must possess integrity and drive
• Good team leading skills
• Ability to make good decisions
• Preferred, At least Diploma/Degree in Engineering discipline with minimum 2 years of relevant work experience.

Job Description

• Manage and oversee multiple levels in the Project Department (Snr. Engineers, Engineers, Draftsman, Supervisors etc)
• Involves highly in implementation and enforcement of new initiatives and disciplinary practices with the department.
• Strategic Planning for the Project team.
• Ensure projects are carried out by Engineers accordingly to tender specifications and customer requirements.
• Determines project responsibilities by identifying project phases and elements, assigning the relevant team to be involved in the project.
• Review projects’ schedules and ensure timely submission of Authorities’ documents.
• Closely monitor the materials consumption and man hours allocated to the projects and ensure it does not exceed the quantities quoted.
• It is mandatory to document all correspondences related to the Project and perform testing and inspection with customers to witness to prevent any unnecessary conflicts in the future.
• Strictly adhere to all relevant safety objectives and legal requirements at all times.
• All drawings and correspondences must be well documented.
• Project Engineers are responsible to conduct frequent site checks weekly to ensure the installation and progress is correct and ahead of schedule and control is in place.
• All engineering issues must be resolved and it is the responsibility of the Project Engineers to attend meetings with the Plumber/ Main-contractor or Consultant.
• Any other ad-hoc duties as and when instructed by Management.

Job’s Holder Specification

• Excellent organizational and management skills
• Lots of initiative, and ability to make strategic planning and good decisions.
• Must possess integrity and drive.
• Ability to withstand emotional distress and work pressure.
• Possess excellent interpersonal skills- to deal with customers and external contacts.
• Preferably, comprehensive knowledge of relevant legal regulations (CP 51)
• Preferably, Possess a Degree in Civil/Mechanical Engineering with a minimum of 5 years relevant work experience.
• Preferably, Must be proficient in AutoCad, and Revit BIM and Microsoft Office.