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Job Responsibilities: Lead and manage a team of Service Desk technicians, providing guidance, support, and mentorship to ensure high performance and job satisfaction. Oversee day-to-day operations of the Asia Service Desk, including ticket management, prioritization and escalation processes. Monitor service levels and performance metrics to...

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L1 Service Desk (East)

Singapore / Alphaeus Pte. Ltd.

SUMMARY: The 1st level remote support is required to provide 1st level troubleshooting to users’ queries/incidents received Responsibilities: Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly Perform first level troubleshooting on all reported inciden...

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Service Desk Agent (Bedok | Shifts | Contract)

Singapore / Alphaeus Pte. Ltd.

About the job: Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions Furnish and submit timely updates to customers on the...

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Service Desk-Up to 8.5 shift hours| Basic+ Shift Allowances

Singapore / Alphaeus Pte. Ltd.

Job Description: Responsibilities: Provides off-site support to end-users (from healthcare environment) with good customer satisfaction Be available to take calls Provide first-level support to troubleshoot and solve technical problems To provide accessible, timely, effective, efficient, and professional quality service to resolve prob...

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EUSS Service Desk Agent (24x7 support)

Singapore / Alphaeus Pte. Ltd.

Job Description: The 1st Level Remote Support is required to provide 1st level troubleshooting to user’s queries/incidents received (regardless of source, in a professional and timely manner) Key Responsibilities Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded prompt...

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Entry - IT Helpdesk Engineer | Allowances + Cert Provided** | East | Up to $2400

Singapore / Alphaeus Pte. Ltd.

Responsibilities: • To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight. • Be available to take calls. • Prompt response to queries via voicemail / email / fax. • Accurate assessment/ resolution of problems. • Provide first level support to troubleshoot and solve technical problem...

Full-time

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IT Service Desk - Up to 2.6k **Work Study Diploma + IT Cert Sponsorship (CY)

Singapore / Alphaeus Pte. Ltd.

Job Description: Responsibilities: To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight. Be available to take calls. Prompt response to queries via voicemail / email / fax. Accurate assessment/ resolution of problems. Provide first level support to troubleshoot and solv...

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Desktop Engineer - VIP Support |Cert + Allowances | Salary up to $3600 (Healthcare)

Singapore / Alphaeus Pte. Ltd.

Responsibility: Previous experience operating within a Service Desk environment and team, supporting users remotely and managing tickets through an Incident Management tool Strong background in supporting full Microsoft Office suite on Windows platform with recent support. Excellent all-round knowledge of Windows Desktop Operating Systems, w...

Full-time

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Desktop Support Engineer (24x7 - 12 hours shift) |Cert + Allowances | Salary up to $3000 (Healthcare)

Singapore / Alphaeus Pte. Ltd.

Job description Responsibilities: Handling PC support, Laptop, Outlook, Windows, Mac Software and hardware troubleshooting Support on desktops, notebooks, printers, scanners hardware components Responsible for providing excellent support and timely service Rectify simple IT fault like cleaning of disk drives and jammed laser printers I...

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IT Service Desk Lead |Cert + Allowances | Salary up to $3600 (Healthcare)

Singapore / Alphaeus Pte. Ltd.

Key Responsibilities: Lead and manage a team of Service Desk technicians, providing guidance, support, and mentorship to ensure high performance and job satisfaction. Oversee day-to-day operations of the Asia Service Desk, including ticket management, prioritization and escalation processes. Monitor service levels and performance metrics to...

Full-time

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Data Centre Operator – 12hr- Shift |Cert + Allowances | Salary up to $2800 (Healthcare)

Singapore / Alphaeus Pte. Ltd.

Job Responsibilities Carry out periodic checks of data center hardware and facility systems according to organizational guidelines. Escalate any issue to relevant parties according to organizational guidelines. Obtain the existing DC Operation documentation including details on DC facilities, network and server monitoring, storage and backup...

Full-time

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IT Service Desk Engineer |Cert + Allowances | Salary up to $2700 (Healthcare)

Singapore / Alphaeus Pte. Ltd.

Job Description: Responsibilities: To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight. Be available to take calls. Prompt response to queries via voicemail / email / fax. Accurate assessment/ resolution of problems. Provide first level support to troubleshoot and solve...

Full-time

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Call Centre Officer [Contract] – AMK/Bedok - Up to 2.7K (CY)

Singapore / Alphaeus Pte. Ltd.

KEY RESPONSIBILITIES: Answering incoming calls and making outbound calls to customers. Manage incoming emails. Provide Live-Chat support. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance. Furnish and submit timely updates to customers on the status of outstanding issues with...

Full-time

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IT Service Desk - Up to 2.6k **Work Study Diploma + IT Cert Sponsorship (CY)

Singapore / Alphaeus Pte. Ltd.

Job Description: Responsibilities: To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight. Be available to take calls. Prompt response to queries via voicemail / email / fax. Accurate assessment/ resolution of problems. Provide first level support to troubleshoot and solv...

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Entry - IT Helpdesk Engineer | Allowances + Cert Provided** | East | Up to $2400

Singapore / Alphaeus Pte. Ltd.

Responsibilities: • To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight. • Be available to take calls. • Prompt response to queries via voicemail / email / fax. • Accurate assessment/ resolution of problems. • Provide first level support to troubleshoot and solve technical problem...

Full-time

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IT/Desktop Support Executive | Cert + Allowances Provided

Singapore / Alphaeus Pte. Ltd.

Responsibilities: Perform troubleshooting for client platform related problems. Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. Perform service request related to client platforms. Monitor the agreed service level, d...

Full-time

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IT Application Support Engineer | SQL | JAVA | AWS (CH)

Singapore / Alphaeus Pte. Ltd.

Responsibilities: Primary responsible to handle all incident tickets that are raised, through to closure Troubleshoot, diagnose and resolve application-related issues reported by Users, ensuring timely resolution and minimal impact on productivity To conduct root cause analysis of an issue and post-mortem to identify and prevent the sa...

Full-time

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Customer Service Experience

Singapore / Alphaeus Pte. Ltd.

Summary: The 1st Level Support is required to provide 1st point of contact for customers and provide excellent customer service to address their inquiries, concerns, or complaints. Responsibilities: Answering incoming calls and making outbound calls to customers. Manage incoming emails. Provide Live-Chat support. Listening attentively to...

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Entry - IT Helpdesk Engineer | Allowances + Cert Provided** | East | Up to $2400

Singapore / Alphaeus Pte. Ltd.

Responsibilities: • To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight. • Be available to take calls. • Prompt response to queries via voicemail / email / fax. • Accurate assessment/ resolution of problems. • Provide first level support to troubleshoot and solve technical problem...

Full-time

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Tech-Support (No experience required) - Training and certification provided

Singapore / Alphaeus Pte. Ltd.

Job Description: To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight. Polite and professional service. Prompt response to queries via voicemail / email / fax. Accurate assessment/ resolution of problems. Provide first level support to troubleshoot and solve technical pro...

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Service Desk - Training and certification provided

Singapore / Alphaeus Pte. Ltd.

Job Description: To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight. Polite and professional service. Prompt response to queries via voicemail / email / fax. Accurate assessment/ resolution of problems. Provide first level support to troubleshoot and solve technical pro...

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IT/Desktop Support Executive | Cert + Allowances Provided

Singapore / Alphaeus Pte. Ltd.

Responsibilities: Perform troubleshooting for client platform related problems. Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. Perform service request related to client platforms. Monitor the agreed service level, d...

Full-time

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IT Service Desk - Up to 2.6k **Work Study Diploma + IT Cert Sponsorship (CY)

Singapore / Alphaeus Pte. Ltd.

Job Description: Responsibilities: To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight. Be available to take calls. Prompt response to queries via voicemail / email / fax. Accurate assessment/ resolution of problems. Provide first level support to troubleshoot and solv...

Full-time

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IT Service Desk - Up to 2.6k **Work Study Diploma + IT Cert Sponsorship (CY)

Singapore / Alphaeus Pte. Ltd.

Job Description: Responsibilities: To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight. Be available to take calls. Prompt response to queries via voicemail / email / fax. Accurate assessment/ resolution of problems. Provide first level support to troubleshoot and solv...

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Service Desk Specialist - Up to $2800

Singapore / Alphaeus Pte. Ltd.

KEY RESPONSIBILITIES AND RESULTS Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. Furnish and submit tim...

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Total 77 job vacancies by Alphaeus Pte. Ltd.