Total 2 design art job vacancies in Customer Service category in Singapore

Job Responsibilities

• Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver operational outcomes effectively
• Conduct thorough analysis and evaluation of existing policies, processes, systems and data relating to business operations to identify areas for improvement and optimisation
• Develop a deep understanding of operational workflows and procedures and maintain up-to-date documentation of policies and processes
• Partner business units, corporate departments and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases
• Gather, document and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)
• Identify interdependencies across projects/initiatives and strategise how these can be managed and coordinated, in collaboration with the relevant teams
• Support business transition and help drive change through actively engaging key stakeholders and end users
• Own and maintain overview of ‘business operations health’ and support operational decision-making through business analytics by:
• Establishing standards and metrics to measure impact, progress and performance of operational initiatives
• Tracking, analysing and interpreting complex datasets to surface insights that inform business units (e.g. programme planning and delivery, budget and cost estimations, potential issues, risks and benefits)
• Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards operational goals
• Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement

Job Requirements

• Proven experience as a Business Analyst or in a similar role, preferably in a business operations or process improvement capacity
• Strong analytical skills with the ability to collect, organise, analyse and interpret large datasets
• Good understanding of user-centric principles and/or service design
• Excellent problem-solving skills and the ability to think critically to propose innovative solutions
• Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels
• Enjoys both working independently and collaboratively in a fast-paced, dynamic environment
• Proficient in using data analysis tools and techniques such as Python, SQL, or data visualisation software is a bonus

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 23539

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

Responsibilities:

• Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver Company’s operational outcomes effectively.
• Conduct thorough analysis and evaluation of existing policies, processes, systems, and data relating to Company’s business operations to identify areas for improvement and optimisation.
• Develop a deep understanding of Company’s operational workflows and procedures and maintain up-to-date documentation of policies and processes.
• Partner Company’s business units, corporate departments, and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases.
• Gather, document, and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)
• Identify interdependencies across projects/initiatives and strategies how these can be managed and coordinated, in collaboration with the relevant teams.
• Support business transition and help drive change through actively engaging key stakeholders and end users.
• Own and maintain overview of Company’s ‘business operations health’ and support operational decision-making through business analytics by:
• Establishing standards and metrics to measure impact, progress, and performance of operational initiatives.
• Tracking, analysing, and interpreting complex datasets to surface insights that inform business units (e.g. programme planning and delivery, budget and cost estimations, potential issues, risks, and benefits)
• Provide regular updates and reporting to management, highlighting key findings, recommendations, and progress towards Company’s operational goals.
• Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement.

Requirements:

• Proven experience as a Service Design and/or Process Improvement Specialist or in a similar role, preferably in a business operations or process improvement capacity.
• Good understanding of user-centric principles and/or service design.
• Excellent problem-solving skills and the ability to think critically to propose innovative solutions.
• Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels.
• Enjoys both working independently and collaboratively in a fast-paced, dynamic environment.
• Strong analytical skills.

We regret to inform that only shortlisted candidates will be notified.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24034

GMP Recruitment Services (S) Pte Ltd   |   EA Licence: 09C3051   |   EA Personnel: Jackie Ng   |   Registration No: R22109024