Total 2 job vacancies by Platform&co Pte. Ltd.

We are looking for a Service Desk Operator to join our team and provide exceptional Level 1 technical support and customer service.

In this role, you will diagnose and resolve hardware, software, and network connectivity issues, manage incidents using a ticketing system, and escalate complex problems as needed. You will also help maintain our knowledge base, coordinate with vendors for onsite support, and ensure adherence to data center security procedures.

Key Responsibilities:

• Provide prompt and efficient customer service
• Troubleshoot and resolve Level 1 technical issues
• Log and track incidents, escalating when necessary
• Maintain and contribute to a knowledge base of common issues
• Coordinate vendor support for on-site troubleshooting
• Adhere to data center security protocols

Qualifications:

• Strong customer service orientation with excellent communication skills
• Basic understanding of IT infrastructure and networking
• Problem-solving skills and technical aptitude
• Ability to work both independently and in a team
• Flexibility to work rotating shifts (24/7 coverage)

To apply, please send your latest resume, in word format outlining your relevant experience and qualifications to [email protected]. We look forward hearing from you.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Please note that unfortunately, at this moment, our client is unable to extend support to candidates under the EP, SP, or WP schemes.

Thank you for your understanding.

EA Personnel Name: Ong Irene

EA Personnel Registration Number: R1980370

EA License no.: 21C0783

Our client is a leading player in the networking solutions industry, with a strong presence in Japan and across the APAC region. With a commitment to excellence and innovation, they deliver cutting-edge network services to their global clientele.

Position Overview:

We are seeking a talented Network Service Engineer fluent in both English and Japanese to join our team. As a Network Service Engineer / Consultant, you will play a key role in defining, implementing, and optimizing network solutions while collaborating with teams in Japan HQ and across the APAC region.

Responsibilities:

• Engage with Japan HQ and customers to define project scope, provide estimates, and promote our network solutions.
• Collaborate with sales teams to propose and promote network services in English and Japanese.
• Drive continuous improvement initiatives to enhance service quality and optimize costs.
• Manage service delivery from order receipt to handover, ensuring seamless implementation.
• Provide second-tier support to resolve network issues and optimize performance.
• Stay updated on new technologies and industry best practices.

Requirements:

• Business level proficiency in English and Japanese (written and spoken).
• Minimum 5 years of hands-on experience as a network engineer (CCNA and above).
• Technical proficiency in LAN, WAN, SD-WAN, and network infrastructure.
• Excellent communication and collaboration skills.
• Experience with network monitoring tools.

Desired Skills and Experience:

• Experience in network service providers or telecom service providers.
• Knowledge of cloud platforms (AWS, Azure) and Windows servers.
• Familiarity with data center networks and layer-1 infrastructure.
• Vendor management skills and business development experience.

Education:

• Diploma/Degree in relevant field or equivalent practical experience.

Benefits:

• Competitive salary package.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.
• Exposure to cutting-edge technologies and industry trends.

If you are passionate about networking and ready to take on new challenges in a fast-paced environment, we encourage you to apply!

To apply, please send us your latest resume, in Word format outlining your relevant experience and qualifications to [email protected]. We look forward hearing from you.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Please note that unfortunately, at this moment, our client is unable to extend support to candidates under the EP, SP, or WP schemes. Thank you for your understanding.

EA Personnel Name: Ong Irene

EA Personnel Registration Number: R1980370

EA License no.: 21C0783