Total 3,536 account officer job vacancies in Customer Service category in Singapore

1) do import or export documentations

2) liaise with clients, agent n shipping lines

3) handling of bookings

4) computing monthly P&L

Qualifications

Diploma graduates with Diploma in Maritime Studies/Logistics of shipping discipline with 1 to 2 years experieence. No experience is welcome

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

• Position : Customer Service Officer (SAP / SALES SUPPORT / Order Fulfilment)- ALL WELCOME
• Location : International Business Park near Jurong East MRT
• Working hours : 5 day work week: Monday - Friday: 8.30am to 5.35pm
• Salary (commensurate with experience) : Up to $3500 + $100 Transport Allowance + AWS
• Duration : Perm
• Industry : WHOLESALE OF ELECTRONIC COMPONENTS

Main Responsibilities:

• Manage customer expectations, interface between operations and customer to resolve problems;
• Follow up on customer requests and issues and provide timely responses to achieve optimum satisfaction level;
• Responsible for order Fulfilment of customers;
• Liaise with customers on order processing / delivery requirement;
• Analyze data and sales forecast for customer order pattern analysis, demand, forecast and stock fluctuation to work on stock replenish and shipping plan;
• Monitor and check on operational issue. Improvement and prevention action for reoccurrence.
• Check on daily operation and order management, close and solve the issue arise.
• Preparation of reports as required by Management as well as customer

Requirements:

• Diploma in Logistics or Supply Chain Management
• Proficient in MS Office and experience in SAP or similar order management system.
• Strong Communication / Interpersonal skill
• Able to handle customers’ complain and conflict by providing suitable solution

Email your resume to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Associate Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client is Singapore’s leading sustainability-driven energy company. Due to their current expansion plan, they are looking for a Customer Relations Officer to join their Sales team, with the goal of further developing the already high-performing team. They are located in the Town.

Working days: Work 4 days per week including both weekends

Working Hours: 10.30am to 9.30pm

Responsibility:

• Achieve individual sales targets and contribute to team targets.
• Handle walk-in and phone inquiries professionally, providing detailed product information.
• Engage in direct marketing activities to generate sales.
• Actively participate in outdoor sales activities and roadshows.
• Handle counter duties, including cashiering.
• Other ad-hoc duties or reassignments as required

Requirements:

• Minimum O level qualification.
• Preferably 1-2years with relevant experience
• Computer literate

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115655 (Michelle Yeo Swee Xiang)

Responsibilities:

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey, telemarketing activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head

Requirements :

• GCE 'N' level/ Nitec/Diploma
• 1-2 years customer service experience.

Interested candidates, please click on “Apply Now”. Alternatively, you may email us detailed resume to [email protected]

Tempserv Pte Ltd

License No : 06C3745

Daniel Lee / EA Reg. No : R1989151

• Monday to Friday, Office hours
• No experience welcome to apply!
• Commission for upselling (Ad-hoc)

Responsibility

• Handle enquiries via emails, inbound and outbound calls
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.
• Train customers on how to derive the most value from our Software-as-a-Service platform.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
• Responding promptly to customer inquiries and communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process.
• Identify opportunities to upsell additional services and or Cartrack's software applications to clients.

Requirements

• Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
• Minimum 3 years of customer service experiences.
• Proficient in English.
• Tech-savvy and computer literate.
• Excellent communication and interpersonal skills.
• Hands-on and a positive attitude.
• Team player with a high level of energy and able to work independently.

This advertisement is for Operations Support Officer.

If successfully selected, candidate will be deployed in local MOE schools.

Only Singaporeans and PR apply.

Contract Period: 01 April 2024 to 31 March 2025.

Options to extend the contract : 01 April 2025 to 31 March 2026.

Benefits:

• 14 days annual leave
• 14 days medical leave

Working Hours:

• Mondays to Fridays: 7:00am to 4:30 pm, inclusive of 1hr lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

Roles and Responsibilities:

To assist the HOD and LH Science and teachers in –

A) Science & Laboratory Operations

• Maintain resources and apparatus in 2 Science laboratories
• Liaise with teachers on the coverage of syllabus for the preparation of the laboratories
• Prepare the resources and apparatus related to Science experiments for the 2 laboratories and the 4 mobile lab carts
• Monitor the usage of the laboratories and report the usage to the HOD/LH
• Maintain a loaning system for desk-copies and teaching resources for 4 levels of Science classes.
• Assist in the setting up, clearing and cleaning of demonstration apparatus.
• Replacement of broken equipment from stock and be responsible for all equipment used in the teaching of science
• Keep a stock book and breakage record and to indicate necessary replacements
• Check and replenish the first aid kits in the 2 laboratories
• Prepare an inventory of stocks annually
• Perform any other related duties as and when assigned by the HOD (Science)
• Assist teachers when conducting practical lessons and tests in ensuring sufficient equipment for the pupils during the practical lessons and tests.
• Basic maintenance of Science garden

B) Office Administrative & Operations Support:

• Support school administrative and operations matters. Eg. Office Front Desk Operations, setting-up support for school events/activities, buying of stamps and posting letters, sorting and distributing bulletins/notifications to teachers or classes, etc.
• Perform any ad-hoc duties assigned by Principal, Vice-Principals, Administration Manager and Operations Manager.

Qualifications, Skills and Experience:

• At least 3 ‘O’ levels passes
• At least 2 years’ experience preferably in school science laboratory
• Able to use Microsoft Word and Excel
• Preferably with relevant working experience in a primary school

Job Requirements:

• Diploma in relevant discipline.
• Minimum 1- 2 years of relevant experience.
• Resourceful individual and a good team player.
• Positive and willing to learn, able to work independently with minimum supervision.
• Effectively bilingual in English and Mandarin.
• Able to start work immediately or within short notice.

Job Specifications:

• Support Marketing and Sales teams in all marketing and customer support activities.
• In charge of order processing from order entry until shipment.
• Liaise with internal and external stakeholders to ensure on time delivery.
• Prepare and check all shipping documents to ensure that they are complete and comply with import and export regulations.
• Attend to queries relating to shipping documents.
• Assist in developing, maintaining, enhancing existing customer relationship and handle customers' complaints.

Our Client is a a statutory board under the Government of Singapore. Embark on a fulfilling journey and apply now to take the first step towards an exciting career!

Job Duties:

• Providing daily support to ensure smooth operation of daily work
• Handling enquiries & to assist to rectify any potential issues
• Assisting in the overall running of system operations
• To attend to operational matters as and when deemed necessary and make prompt decisions to mitigate any disruptions to the overall operations
• Check that all tender amount declaration is done correctly and ensure that the tender-to-date amount tallies with the bank-in to-date amount
• To verify daily cash collection tally with the report at the end of the shift
• Other ad-hoc duties as perassigned

Requirements:

• Minimum GCE N level with 1 year of Customer Service or Cashiering experience
• Pro-active, resourceful & effective in problem solving
• Willing to commit rotating shift, weekends & public holiday

Additional Infos:

• OT payable!!!
• Working Days: Work 4 Off 2
• Working Hours: 10am - 10pm / 10pm - 10am

We regret only shortlisted candidates will be notified.

All applications will be treated with the strictest confidence.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.p-serv.com.sg/priv.... You acknowledge that you have read, understood, and agree with the Privacy Policy.

EA License No: 90C3494

EA Personnel No: R1103939

EA Personnel Name: Agnes Ng

Permanent, 5 days, Kallang

Our client

Security solution and security system company (hardware software, manpower)

Year in business

25 years

Geographical exposure

Global

Product:

Integrated security management, Managed Services, Unified Security systems, 24hr Monitoring Center, robotics, video management solutions, identity management, VMS, Access Control, Situation Awareness, Corporate Security, Cybersecurity, Government Security, Public Security, School Security, Facility Security, Command Centers, Alarms Monitoring, Enterprise Security, Retail Security, Artificial Intelligence, Analytics, Managed Security, Smart city, IOT, and Monitoring

Job scope

· To lead a team of maintenance and service team members

· To allocate work load and manpower

· To manage client’s expectations for optimal results and foster relationship and Familiar with service deliveries standard

· Be responsible for operationally managing multiple aspects of the team.

· Hands on technical know how

Requirements:

· Min diploma in Electrical/Electronic Engineering

· 3 years working experience in security system/ extra low voltage system

· proficiency of security system configuration, application programming and integration with multiple brands.

· Technology savvy (hardware & software)

· Track record of Integrating of Security Management Systems, CCTV systems

· Track record of leading a maintenance and service team.

Work location :Redhill

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified.

12 hour shift work required !!

Location: Yishun/Ubi/Tanjong Pagar

One day off weekday and one day of weekend, need to work morning afternoon night shifts

Salary: Up to $2.5k

Job Description:

•Telephone/Email Coverage

Answering calls and responding to inquiries.

Reminder calls for appointment confirmation and rescheduling appointments.

•Registration

Schedules appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy.

Check for insurance coverage and intention to use insurance or government subsidies such as CHAS.

•Collection

Collects payment from patients, applies payments to patient accounts in the computer system, and reconciles daily cash reports.

•Clinic Administration

•Financial and Product Counselling

Job Requirements

- Min A/N Level/Nitec

- Min 1 year of Customer Service Experience

- Able to start work immediately

If interested, please email me at [email protected]

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Location: Kent Ridge
Salary: $2.1k to $3.5k
Duration: 1-2 years

The job holder will support the operations of Call Centre in the following areas but not limited to:Engagement of residents and community partners to address enquiries about population health services and initiatives and link up with the appropriate team / service where appropriate;
Proactively liaising with teams and community partners to facilitate coordination of community based services for residents
Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
Assisting residents with community appointment related requests
Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes

Requirements

Min Diploma in any field
Able to commit for one year and start immediately
Open to work extended hours eg weekends
Prior customer service skills would be advantaegous

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Benefits Summary:

• Up to $2100 + AWS + Bonus + Allowances
• 4 days per week, including weekend
• Working Location: Central

Responsibilities:

• Support daily customer service
• Prepare and deliver appropriate presentations on products and services
• Maintaining good relationship with new and existing client
• Undergoing outdoor sales activities and roadshows
• Other ad-hoc duties

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Follow us on Facebook for more info:
https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Text us on WhatsApp for more details:
https://wa.me/6582693981

Follow us on Telegram for more job opportunities:
https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.

Role Description

This is a full-time on-site role for a Customer Service Officer located in Singapore. The Customer Service Officer will be responsible for day-to-day tasks such as inventory control, customer service, and order processing.

1. Actively engage with customers to resolve feedback to ensure a high level of satisfaction
2. Liaise with customers on container/cargo/material/ inventory and other administrative and customer service duties.
3. Liaise with internal departments, vendors, and third parties to process order requests from customers.
4. Maintain all shipping and tracking records of customer inventory and movement accurately using the customer’s system and our WMS
5. Generate, maintain, and submit a variety of reports periodically or as and when required
6. Attend to customers’ enquires and requests and keep customers fully informed on GRN, GI, and delivery status.
7. Attend weekly/monthly/quarterly KPI meetings to present progress and KPI scorecards to customers.
8. Manage control measures to ensure mistakes, inaccuracies, and discrepancies are highlighted, addressed, and resolved
9. Oversee team performance through daily engagement and distribution of workload
10. Develop customer business relationships and explore new sales initiatives as and when possible
11. Investigate incidents and accidents and prepare investigation report for submission to the superior and the department concerned
12. Attend to customers’ requests to ensure customer satisfaction
13. Adhere to all company rules and regulations including safety rules
14. Any other duties and responsibilities assigned from time to time

Qualifications

1. Degree or Diploma in logistics and supply chain management, or equivalent qualifications preferred
2. Excellent communication and customer service skills
3. Knowledge of warehouse management systems software is an advantage
4. Ability to work in a team environment and independently
5. Attention to detail and ability to multitask
6. Knowledge and experience in shipping, logistics, and warehousing operations is also a plus
7. Able to perform overtime when necessary

Others:

1. Alternate Saturday
2. Meal subsidy
3. Medical, dental & insurance benefits
4. 2 way-Transport provided at Jurong East

✅ 9am - 6pm

✅ 5.5 Days

✅ UP $3000

✅ West

Responsibilities:

• Build and maintain close relationship with customers
• Perform and monitor the accuracy of inventory management
• Attend to customer's enquiries
• Ensure order shipments are processed accurately
• Work closely with warehouse operations to ensure timely and accurate movement

Requirements:

• Minimum GCE 'O' Level or Above
• Minimum 1 year of experience in Logistic field

You may “Using Apply Now Button” to send in your updated resume

For more information, please reach us at 9138 5316

*Only shortlisted candidates would be notified*

Choek Wei Qi Joel

Registration Number: R1877109

Workstone Pte Ltd

EA License Number:19C9998

Shift Role with shift allowance

Banking industry

Responsibilities:

1.) Interact with internal & external customers to answer customers queries.

2.) Maintaining a positive, empathetic, and professional attitude toward customers.
3.) Responding promptly to customer inquiries on general and transactional enquiries
4.) Communicating with customers through various channels.
5.) Acknowledging and resolving customer requests.
6.) Customer outreach to encourage the use of digital services.
7.) Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

Regards,

Lini

Recruitment Consultant

R22108463

Our client is a MNC company, one of the leading players in the FMCG sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Customer Service Officer:

• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience in telesales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Description

• Primarily assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation.
• Able to efficiently respond to customer any e-mail or telephone queries in a calm and friendly manner.
• must liaise between other internal departments or Vendors and the customer to provide the service most suitable to the client’s needs and time restraints.
• Must also be able to work closely with the Sales team to assess the progress of the production department and develop Sales strategy accordingly.

Qualification / Requirement

• Degree or Diploma with 2 to 3 years of working experience in Semiconductor or related field preferred. Also any other qualifications relating to Sales or Marketing is an advantage.
• A Customer Account Executive must be organized and possess a high level of administration ability to effectively manage paperwork.
• Due to the volume of communication that will be required with client, the Customer Account Executive must possess excellent client service skills.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Ang Mo Kio)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Working Day: 5-6-5-6 work weeks (follow roster)

Working Hours: 8am to 5pm

Location: Geylang Bahru

Salary: Basic $2500 - $3000

Job Description:

• Handles phone-manning
• Data entries and record keeping
• Provide best solution or alternative to complaints
• Work closely with operations department
• Other ad-hoc duties assigned

Job Requirement:

• Diploma holder with a minimum of 2 years of customer service experience
• Possesses IT knowledge
• Able to do shift work, and work on Public Holidays and Overtime

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

Our client is Singapore’s leading sustainability-driven energy company. Due to their current expansion plan, they are looking for a Customer Relations Officer to join their Sales and Operations team, with the goal of further developing the already high-performing team. They are located in the Town.

Working days: Work 4 days per week including both weekends

Working Hours: 10.30am to 9.30pm

Responsibility:

• Handle operational matters, collaborating with the sales team for effective sales fulfillment.
• Generate Sales Orders, call center, and online orders.
• Ensure excellent service, addressing customer complaints and concerns promptly.
• Arrange and update appointments for commercial customers, liaising with the Commercial team.
• Other ad-hoc duties or reassignments as required

Requirements:

• Minimum O level qualification.
• Preferably 1-2years with relevant experience
• Computer literate

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115655 (Michelle Yeo Swee Xiang)

Customer Care Executive (premium cars customer service support, L2, Office Hours, Permanent)

Company highlights

• Join one of the world’s leading multinational automobile manufacturers
• Job stability for long-term career growth
• Location: Accessible from Redhill MRT / Working hours: Mon - Fri 9am-6pm

Responsibilities

• Resolve the esculated cases from outsource Call centre, provide L2 or up to L3 support,
• Respond promptly and professionally to customer inquiries across multiple channels (phone/ mobile apps, email, etc.)
• Provide top-notch customer service, showing patience and care in resolving inquiries.
• Deliver exclusive service to exceed customer expectations and build the good relationships.
• Maintain accurate customer records and assist with data cleanup.
• Prepare promotional mass-emails and announcements.
• Monitor call center agent performance and extract data for analysis.

Requirements

• GCE 'O' level/Diploma.
• 2 years of customer service experience in luxury goods/ premium retail line.
• Passion for and willingness to learn about and premium cars. Trainning provided for product knowledge.

If you are interested in this opportunity, submit your application now to find out more about this position.

Working Hours: Monday-Friday 8.30am - 5.30pm; Saturday 8.30am - 12.30pm

Salary: $2,000 - $2,800

Location: Oxley Bizhub S408729

Requirements:

• 1 year experience as customer service

Jobs Scope:

• Daily cash collection
• Handle inbound & outbound calls, and reply to emails with regards to general enquiries, complaints, service requests & troubleshooting.
• Email allocation to officers for technical service arrangements.
• Coordinate and liaise closely on service arrangements with various internal departments and external parties to ensure timely response to customers.
• Administrative duties
• Preparation of quotations and bill processing
• Other duties as assigned

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279