THE ROLE
Close interaction and cooperation with the sales team and customers on order processing
Manage sales orders’ processes and update customer on the order status on regular basis
Place TAS POS to suppliers to ensure shipment reach customers on time
Coordinate with supply chain / logistic team to keep customers’ update for any delays / issues for the shipment
Being the key contact and interface to both internal and external customers, ensuring the satisfaction of having their requirements fulfilled
Maintain customer profile Master Data
Manage Sales order pricing and intercompany prices
Transfer price tool processing
Monitor shipments, handle and ensure shipping documents are accurately prepared and received on time by customers
Prepare documents for DA, DP and LC orders
Ensure timely customer’s payment and delivery terms in accordance to Finance pre-requisites
Act as QNS coordinator and ensure complaint is entered into system for resolution
Provide product information (SDS/TDS/PDS/HS codes) to customers on time
REQUIREMENTS
Diploma or Degree with 5+ years of experience in Chemical / Petrochemical / Refinery / Fertilizer industries industry is preferred
Proficient with MS Office and SAP SD and MM Module
In depth knowledge on Triangular Sales, DIB and Export-Import rules
Familiar with shipping terms, Incoterms, bank payment terms and Letter of Credit processing
Experience working with 3rd party invoicing processes and intercompany pricing
Strong problem solving and negotiation skills
Quick learner with good attitude, high adaptability and able to multi-task
Independent self-starter and possess a service-oriented approach