Total 88 branch manager job vacancies in Customer Service category in Serangoon North Ave 5, Singapore

Responsibilities:

• Provide professional and excellent customer support, engaging customers with their corporate needs
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the corporate secretary preferred

The Service Manager is accountable to ensure a seamless, efficient, and effective end-to-end implementation and execution of assigned ITIL processes.

Your key tasks

• Act as the single point of contact for one or more customers for IT Outsourcing (ITO) and Application Management Services (AMS) in the existing Avaloq SaaS Center, Platform operations and AMS L2, L3 Organizations
• Ensure the delivery of ITO & AMS services according to the Service Level Agreements (SLAs) contracted to our customers
• Regularly update, review or re-define SLAs with the customers
• Responsible of the external and internal communication in case of major incidents
• Coordination of internal departments in order to favour a quick solution and subsequent remediation actions
• Report regularly on the services’ status to the customers and to the Avaloq  Management Team
• Supervise the implementation of the Service Management processes and proactively initiate actions, required to maintain and/or improve the service level
• Keep an effective communication with the customer and the account managers, facilitating the communication flow between the customer and Avaloq
• Contribute to the increase of the customer satisfaction, through the internal “Voice of the Customer” portal
• Ensure tickets/requests raised contain the required documentation and follow defined SDLC processes
• Ensure clear representation and consistent communications internally and externally.
• Collate, prepare and submit/present defined KPIs and Statistics.

About Us

Care Community Services Society (CCSS) is a social service agency dedicated to enhancing the lives of individuals and families in need. Through diverse programs and initiatives, we strive to foster community resilience, improve quality of life, and promote inclusivity. Our Active Ageing Centres provide a welcoming environment for seniors, offering a variety of activities and support services to promote healthy, active lifestyles.

Roles & Responsibilities

As a Centre Manager, you will oversee the day-to-day operations of our Active Ageing Centres, ensuring the delivery of quality programs and services for seniors. Your key responsibilities include:

Operational Management:

• Ensure smooth daily operations of the centre.
• Develop and implement programs that promote active ageing, physical wellness, and social engagement.
• Monitor and evaluate the effectiveness of programs and services.

Leadership & Team Management:

• Lead and manage a team of staff and volunteers.
• Provide mentorship and training to team members.
• Foster a collaborative and inclusive team culture.

Stakeholder Engagement:

• Build and maintain relationships with seniors, their families, community partners, and stakeholders.
• Coordinate with external agencies and organizations for joint initiatives.

Administrative & Financial Oversight:

• Manage budgets, monitor expenditures, and ensure financial accountability.
• Oversee reporting and compliance with regulatory standards and organizational policies.

Community Outreach:

• Identify and address the needs of seniors in the community.
• Promote the centre’s activities to enhance participation and awareness.

Requirements

The ideal candidate will possess the following:

• Relevant education in gerontology or related field study
• Relevant experience in geriatric services
• Relevant work experience of at least 3 years
• Strong interpersonal and communication skills.
• Proven ability to lead teams and manage programs.
• Passion for working with seniors and addressing their needs.
• Knowledge of active ageing principles and practices.
• Proficiency in budgeting and financial management.
• Familiarity with relevant government policies and frameworks is an advantage.

Benefits

• Opportunities for professional development and training.
• A supportive and collaborative work environment.
• The chance to make a meaningful impact in the lives of seniors and the community.
• Annual leave, medical benefits, and other organizational perks.

Join us in making a difference in the lives of our seniors!

To apply, please send your resume and a cover letter to [email protected].

Only shortlisted candidates will be notified.

Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications.

Digify is used in 138 countries today. We have more than 600,000 users worldwide.

THE ROLE

As a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience.

WHAT YOU WILL BE DOING

Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.

• Increase customer satisfaction and retention by building strong, long-term client relationships.
• Conduct regular check-ins to improve product usage and address customer issues promptly.
• Collaborate with customers on renewals, account expansions, and retention strategies.
• Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
• Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
• Troubleshoot technical issues in partnership with the Engineering and Development teams.
• Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
• Proactively manage a book of business, tracking account health and mitigating retention risks.
• Collaborate cross-functionally to optimize processes and implement solutions for customer success.
• Support system configuration and onboarding processes tailored to customer requirements.

• Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.
• Proven experience in customer success or account management within a B2B SaaS or software company.
• Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.
• Proactive attitude and mentality in identifying opportunities to expand customer accounts by understanding their evolving needs and aligning them with our solutions.
• Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.
• Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients.
• Demonstrated success in renewals, upselling, and account expansion strategies.
• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• Meticulous attention to detail and a high degree of accuracy in all deliverables.
• A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness.
• Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage.

The Technical Delivery Architect role provides End to End technical leadership and ownership for post sales engineering of customer solutions, engaging with Pre-sales, Product Engineering, Service Delivery, Service Assurance and the customer, through design, delivery and migration stages. Provide level 4 support for design related support issues. Serves as a technical expert on solutions design and implementation requirements to address business needs. Analyses the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications. Also plans and implements processes and systems for effective delivery of complex solution sought by customers. Roles in this function require broad and deep technical knowledge and experience across varying infrastructure requirements, development, design and re-engineering.

Key Responsibilities

• Post-sales design documentation, implementation and migration of advanced complex solutions
  for managed enterprise customers. Complex solutions consist of multi-product services. The TDA’s
  role is to ensure that these services interoperate and integrate into the customer environment.
• Such products consist of but not limited to SDWAN, MPLS, Ethernet, IPSec VPN’s, VoIP,
  Video Conferencing, Orchestration, WAN Optimization, Managed Security Services, Cloud
  Services, Managed Hosting and Complex Migration Planning,
• In general, TDA engineers must be expert level certified in one or more disciplines. Have a broad
  understanding across the technical landscape within Telecommunications and Enterprise IT
  architectures and have a natural ability to converse with both technical and executive audiences
• Basic Knowledge on programming & scripting including but not limited to Python, Yang, Perl, JSON
  etc.
• The TDA will own the technical delivery of customer solutions and will be the technical interface
  between the customer, product teams and project management during service delivery.
• Close engagement with pre-sales, technically validating solutions proposed are deliverable and all
  technical aspects are clearly defined prior to contract signature. The TDA accepts technical
  ownership of the solution at the point of contract signature.
• Engaging with and supporting pre-sales during contracting, with project management during
  service realization and the training of Service Assurance, through design, delivery and handover
  into lifecycle management.
• Lead customer-facing technical workshops in the delivery phase requiring excellent communication
  with the ability to articulate technical concepts clearly to all levels of competency.
• 4th Line escalation. Providing support to 3rd line teams for OEM and design related faults.

Minimum qualification & experience

• 8+ years industry background
• Experience & expertise in minimum 2 SDWAN OEMs design & deployments ( Cisco, Versa and Fortinet preferred)
• Expert Level certification ( Equivalent to CCIE) in technologies such as Routing and Switching, Service Provider,
• Application Acceleration and Optimization
• Excellent communication and documentation skills
• Design related background
• Ability to demonstrate technical knowledge & industry best practices under pressure
• Basic Coding skills desirable
• Telecommunication Product or Solution Design related background

1. Establish competitive and luxury brand-specific customer experience and operational processes through in-depth user insights and industry research, and implement them in conjunction with showroom management.
2. Identify existing pain points in customer experience within the automotive industry, propose practical operational optimization solutions, and drive their initiation and implementation within the company.
3. Fully understand the company's strategy, Denza's brand image, and positioning to set standards for operational processes and customer experience, iterate and maintain these standards, and ensure their effective execution and supervision through collaboration with various departments, thereby enhancing overall operational efficiency.
4. Continuously optimize service processes and improve service quality to increase customer satisfaction and brand recognition.
5. Continuously analyze data, customer profiles, project tracking, and market research, collaborate with frontline teams, and initiate customer experience innovation projects based on business needs.

Requirements:

1. More than 5 years of relevant experience in the automotive industry, familiar with the service experience operations processes and models of local luxury car brands.
2. Preference given to candidates with experience in customer experience roles (operations, training, sales, product manager, etc.) in industries such as airlines, five-star hotels, fine dining, and luxury goods.
3. Possess innovative thinking and acute market insight, with a high sensitivity to customer experience.
4. Demonstrate an inclusive, open-minded, and forward-thinking attitude, keeping up with cultural phenomena, new trends, and industry developments.
5. Have strong data analysis skills and be proficient in using common office software such as Excel and PowerPoint.

The future has many facets: for the courageous, it is opportunity.  

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region. 

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies. 

Service Manager
Porsche Singapore Pte. Ltd.
Porsche Singapore is seeking a highly motivated and experienced Service Manager to lead our service team and oversee daily operations, ensuring the delivery of exceptional, timely, and seamless service. The successful candidate will be responsible for meeting all automotive service and repair needs with the highest level of professionalism and efficiency, driving team performance, upholding Porsche’s standards, and cultivating a customer-centric environment that fosters trust, loyalty, and operational excellence.

• Develop, manage, and implement strategies to ensure a seamless customer experience across all service touchpoints, while achieving service profitability, cost control, and KPIs, such as service efficiency, productivity, parts inventory turnover, customer satisfaction, and retention.
• Manage service operations to build long-term customer relationships, foster trust and loyalty to encourage repeat business, ensure efficient service delivery, and uphold compliance with brand standards, warranty policies, and government regulations, including workplace health and safety for both workshop and frontline employees.
• Drive revenue growth alongside Service Advisors by proactively identifying opportunities and recommending additional services and products, such as extended warranties, service packages, and accessories, to encourage customer adoption.
• Handle and resolve escalated customer concerns promptly and effectively, collaborating with various stakeholders to achieve customer satisfaction targets.
• Prepare, review, and analyse budgets, expenses, and other KPIs, while monitoring team performance and overseeing inventory to ensure parts availability, and maximising workshop efficiency, productivity, and utilisation.
• Collaborate with sales and parts teams to continuously identify ways to streamline operations and maximise efficiency and productivity.
• Lead, mentor, motivate, and develop the service team, including service advisors, technicians, and support staff, to foster a culture of excellence and high performance while ensuring continuous upskilling with the latest technological advancements, product updates, and industry best practices.

• Singaporean or Singapore Permanent Residents (SPR) are preferred.
• Bachelor’s degree in business, automotive management, or a related field with relevant certifications or training in automotive aftersales management preferred.
• 5 to 8 years of relevant experience in service management role, preferably within a luxury automotive brand.
• Comprehensive knowledge of service centre management, customer service, technical services, automotive technologies, diagnostics tools, repair techniques, along with an understanding of industry trends, technological advancements, market dynamics, and regulatory requirements.
• Proficiency in Dealership Management Systems and diagnostic tools.
• A team player with excellent leadership, people management, communication, negotiation, and interpersonal skills, capable of interacting effectively with stakeholders while inspiring and motivating team members.
• Ability to excel in a fast-paced, dynamic environment with a strong commitment to delivering an exceptional customer experience.
• Strong analytical and problem-solving skills, with the ability to assess situations, make informed decisions, and implement effective measures.
• Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and the ability to prioritise and multitask efficiently.
• Possess a Class 3 Driving License with a minimum of 4 years of driving experience

Summary:

• Women Specialist Clinic
• Basic salary up to $6000
• AWS + Variable bonus
• Location: Orchard (3 minutes walkable from Orchard MRT)
• 5.5 days work week (8.30am - 5.30pm, 9.00am - 1.00pm)

Key Responsibilities:

• Oversee day to day clinic operations
• Answer phone calls, and respond to inquiries
• Oversee doctor's schedule and patient appointments to ensure optimal worflow
• Ensure the claims are submitted accurately
• Manage clinic resources including medical supplies, equipment and etc
• Provide basic patient care services
• Perform ad-hoc duties assigned by the doctor

Key Requirements:

• 1 year clinic manager experience in a specialised clinical setting
• Proficient in Plato system, and medical claim process
• Bilingual in English and Mandarin in order to communicate effectively with the Mandarin speaking patients

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Summary:

• Basic salary up to $6000
• AWS + Variable bonus
• Location: Orchard (3 minutes walkable from Orchard MRT)
• 5.5 days work week (8.30am - 5.30pm, 9.00am - 1.00pm)
• Women Specialist Clinic

Key Responsibilities:

• Oversee day to day clinic operations
• Answer phone calls, and respond to inquiries
• Oversee doctor's schedule and patient appointments to ensure optimal worflow
• Ensure the claims are submitted accurately
• Assist with simple procedures in the treatment room
• Manage clinic resources including medical supplies, equipment and etc
• Provide basic patient care services
• Perform ad-hoc duties assigned by the doctor

Key Requirements:

• 1 year clinic manager experience in a specialised clinical setting
• Proficient in Plato system, and medical claim process
• Bilingual in English and Mandarin in order to communicate effectively with the Mandarin speaking patients

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

As a senior customer success manager your role is to offer excellent partnership experience to Wise Platform enterprise level clients. You will be an operational owner of the portfolio of partners like Nubank, N26, Google Pay, etc. 

During your day-to-day you're expected to analyze the quality of partnerships from an operational standpoint, identify opportunities to automate and scale operational processes for our partners and for the internal teams who service our enterprise clients as well as deal with partner demands towards Wise operational processes.  

This is how you will maximize the value partners receive from using Wise solution by reducing operational friction and defect. 

You will be working closely with the Account Management team and Wise operational teams, which are global. You will also work with other functions, including product management, tech, legal, compliance, implementation and business development.
 

This role will give you the opportunity to:

• Own and nurture operational relationships with partners and unblock the growth opportunities. This means being partners’ point of operational contact (escalations, operational friction patterns), managing stakeholders and conducting business review meetings, providing solutions to partners looking to improve the operational state and supporting them through the execution. Unblocking operational obstacles to growth. 

• Own operational success plans with partners to maximize the value partners get from Wise. This means analyzing the operational performance and being the driver of strategic operational improvements projects with partners and keeping our partners as well as internal teams accountable to follow the timelines on the plan. 

• Scale internal operations. This means looking into the data (on partner-level, regional and global), working closely with servicing teams to understand what are the key friction points caused by platform partnerships and how we can eliminate/ reduce these gaps by negotiating changes with partners, product, engineers and other stakeholders on a regional or global level. Take the lead on driving the cross-team projects implementing these changes. 

• Agree with partners on implementing the endpoints & webhooks. This means exploring what endpoints & webhooks exist and can be helpful and what should be created to help automate internal & partner’s support operational teams by sending the data via API to our partner. Negotiate such changes with a partner, as they need to do tech work on their end as well. 

• Analyze the quality of support we provide to our partners and their customers. This means understanding how well our responses solve the cases raised, what we can do to improve the resolution rate and reduce the amount of contacts by working with the internal teams for your partner and for the whole region in particular. Collecting feedback from assigned partnerships to identify key improvement areas. 

In Schneider Electric everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

We are looking for Service Order and Planning Manager to make an impact!

What will you do?

The Service Order & Planning Manager is responsible to ensure the Service Orders & Contracts are well created and booked according to the Customer’s Purchase Orders ensuring all relevant detailed information are correctly recorded in the IT system. Also responsible for scheduling the execution of Service Operations at the customer site ensuring spare-parts, tools, instructions, workforce, travel optimization, qualified Services Representatives, to allow the service execution team to properly implement the service delivery and the Customer expectations.

As a manager, he/she has to ensure competencies availability and renewal inside his/her team, work capacity, as well as people development.

Activities and areas of responsibility

• Lead Order Management team to ensure on-time order booking into ERP, PO issuance to vendors and spares expedition with Global Supply Chain team.
• Lead Planning team to ensure prompt Work Order scheduling, investigation on Deviation and delivery of spares.
• Collaborate with Service Operation teams to fulfill requirement from customer POs and recognize revenue.
• Work with Project team to ensure synchronized costing and revenue recognition.
• Collaborate with finance to monitor and drive actions to control deferred revenue.
• Liaise with sales team to manage Case Order closure and changes to Service Order requirement.
• Support marketing team on deployment of new offers, sourcing of products and corresponding flow system setups.
• Backup for Order Management and Planning teams
• Develop and maintain required Order Management and Planning competencies to ensure continuity.
• Drive improvement / transformation initiatives related to OM and Planning processes to ensure sustainability and support for business growth.
• Put in place relevant Management System to ensure perfect collaboration, and team collective dynamic.
• Track and implement ambitious People engagement action plan to ensure highest employee satisfaction.
• Ensure competency availability in long term within the team and anticipate competency evolution leveraging tools and processes dedicated to it
• Manage Headcount through dynamic sourcing and attrition plan to ensure appropriate work capability witin the team.
• Participate in the Short Interval Management leading actions under OM and Planners perimeter.

Key Success Factors

• Good interpersonal communication and relationship with others
• Understanding of impact of Services Representative utilization rate and work order management on Profit & Loss
• Proactive communication with Customers to ensure satisfaction.
• Requisite Technical knowledge on Schneider products.
• Capability and ability to escalate issues through the SIM cycles.

What qualifications will make you successful for this role?

• Diploma / University degree in any discipline.
• Managerial experience preferable 5 years or more in Customer Support industry.
• Good understanding on value creation within order booking, contract creation, invoicing, resource scheduling and process governance in overall impact to revenue / profitability of the company.
• Fluent in spoken and written English.
• MS Office (Excel, Word, PowerPoint).
• Proficiency in SAP / Oracle and bFO / bFS would be a plus.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

• Manage and steer suppliers (e.g. instructors, fleet management, facility management, simulator experience) according to clearly defined processes and up to the highest standards to guarantee a smooth operation of the upcoming Porsche Experience Centre (PEC) in Singapore
• Develop and implement detailed operations guidelines including all relevant processes for the daily operations
• Take initiative to improve operational processes and plans consistently, and measure the success of the various experience formats for continuous optimisation in regard to quality, efficiency and financial KPIs
• Manage the PEC car pool and work closely with the enclosed Service department (workshop) to ensure a safe and efficient usage of each car
• Coordinate closely with internal stakeholders to promote an integrated cross-departmental working culture and cross-functional support, and continuously assess any rising needs and plan measures accordingly
• Liaise with Porsche AG and other PECs around the world to exchange best practices and top keep innovating the experience offer at the PEC Singapore

• Bachelor’s or Master’s degree in marketing, leisure event management, business administration or related disciplines
• Minimum 5+ years relevant working experience in automotive, event planning or related business area
• Well-established project management skills, and aptitude for managing multiple suppliers simultaneously
• Highly motivated team player with a customer focused mindset, excellent communication and interpersonal skills, and strong attention to detail with a solution-oriented attitude
• Willingness to work in a multicultural environment and to work on weekends
• Fluency in written and spoken English, any additional regional language skills is advantageous
• Racing licence and/or ‘Porsche Certified Instructor’ certification is a plus

Reporting to the Account Director, the Account Manager is expected to:

• Be the primary liaison between the Agency and the Client for all ongoing projects, ensuring the briefs are met with quality and timeliness
• Manage operations and implementation of through-the-line campaigns
• Maintain timeline and ensure delivery for key milestones including presentations, approvals and production
• Ensure projects follow the overall strategic direction of the brand
• Control the financial health of all projects
• Build enduring relationship with clients and inspire client confidence in the Agency
• Actively pursue digital opportunities and innovative ideas

Required Skills & Preferred Qualifications:

• Min. 3 years of account management experience in a creative agency (preferable), or equivalent experience you deem more compelling
• A passion for digital and marketing communications innovations and creativity
• Excellent client management and presentation skills
• Excellence at understanding timing and budget limitations while pushing a project along, keeping everyone on track and informed
• Ability to serve as a liaison between Production, Creative, Strategic and Development agency divisions
• Proficient in Microsoft Excel and Microsoft PowerPoint

As a Service Delivery Manager, you will be responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements.

The activities include ensuring that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure and to assist in training and guiding junior team members.

What will you do? 

Project Delivery

• Act as a focal point for all support related queries and issues
• Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
• Review with support team to ensure that all support tasks and deliverables meet quality and service levels
• Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
• Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
• Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD)
• Review and approve service request/enhancement effort, schedules and risk plans
• Review and raise resource requirement
• Responsible for resource forecasting and planning
• Review, monitor and report project health status

Customer/Vendor Management

• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
• Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
• Business Development
• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Delegate tasks effectively by providing clear and specific instructions and goals

• Plan, track and monitor the tasks assigned to the team leader/ members
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance management

This position supports the travel agency’s operations by resolving technical issues, coordinating with vendors, analyzing data, managing social media tools, and exploring new technologies to enhance business efficiency.

Responsibilities:

• Troubleshoot and resolve technical or system issues, including after office hours if needed.
• Assist staff with IT problems and provide basic training on system usage.
• Coordinate with external vendors for system updates and issue resolution.
• Analyze data to generate reports on system performance and trends.
• Manage and monitor the agency’s social media tools and platforms.
• Research and recommend new technologies to improve operations and customer experience.
• Maintain IT equipment, user access, and software licenses.
• Ensure regular data backups and system security.
• To carry out any other job function given by manager / management from time to time

Requirements:

• Degree in IT, Data Analytics, or a related field.
• 3–4 years of IT support experience (travel industry experience is a plus).
• Familiarity with social media tools and platforms.
• Interest in exploring and implementing new technology.
• Proficiency in Excel or other data analysis tools.
• Strong problem-solving and communication skills.

Salary: SGD 8,000 - 10,500 monthly + RSU

This role will give you the opportunity to:

• Own and nurture operational relationships with partners and unblock the growth opportunities. This means being partners’ point of operational contact (escalations, operational friction patterns), managing stakeholders and conducting business review meetings, providing solutions to partners looking to improve the operational state and supporting them through the execution. Unblocking operational obstacles to growth. 
• Own operational success plans with partners to maximize the value partners get from Wise. This means analyzing the operational performance and being the driver of strategic operational improvements projects with partners and keeping our partners as well as internal teams accountable to follow the timelines on the plan. 
• Scale internal operations. This means looking into the data (on partner-level, regional and global), working closely with servicing teams to understand what are the key friction points caused by platform partnerships and how we can eliminate/ reduce these gaps by negotiating changes with partners, product, engineers and other stakeholders on a regional or global level. Take the lead on driving the cross-team projects implementing these changes. 
• Agree with partners on implementing the endpoints & webhooks. This means exploring what endpoints & webhooks exist and can be helpful and what should be created to help automate internal & partner’s support operational teams by sending the data via API to our partner. Negotiate such changes with a partner, as they need to do tech work on their end as well. 
• Analyze the quality of support we provide to our partners and their customers. This means understanding how well our responses solve the cases raised, what we can do to improve the resolution rate and reduce the amount of contacts by working with the internal teams for your partner and for the whole region in particular. Collecting feedback from assigned partnerships to identify key improvement areas.

Terra is a dynamic company with a strong presence across the Asia Pacific region, specialising in innovative communication solutions and services driven by AI technologies. Our comprehensive portfolio includes both hardware and software products, along with tailored services that empower our clients and partners to maintain a competitive edge. At Terra, we are unwavering in our commitment to delivering the highest service levels and exceptional customer experiences.

We are looking for a dedicated and professional Contact Centre Manager to join our team! In this role, you will oversee the daily operations of a call centre, ensuring that customer service goals are met and that the team delivers exceptional customer experiences. Join us to make a difference in each customer interaction and grow your career in a supportive, dynamic environment.

Job Responsibilities

*Liaise with and monitor service level of Call Centre, including preparing statistical reports for call centre operations

*Coach call center staff through challenging customer service issues.

*Assist team agents to handle enquiries hotline/emails and escalate cases to management

*Service audits on calls and provide detailed incident report on the interactions

*Analyse call center data and prepare reports for upper management.

*Evaluate staff effectiveness and performance annually or need basis.

*Lead team meetings and give presentations to executives.

*Develop monthly, quarterly, and annual call center goals and action plans.

*Prepare work schedules to ensure sufficient coverage.

*Create personnel and supply budgets for approval.

Working Hours

• 9.00am – 6.00pm (Monday to Friday), work from office.

Job Requirements

• Min Diploma or Degree holder

• Strong communication and interpersonal abilities.

• Supervisory experience in call center setting is required

• Excellent organizational and problem-solving skills.

Fastmarkets are re-imagining how to better serve our customers and improve our customer offering to deliver high growth in the next few years. In doing so we are looking for a dynamic Enterprise Customer Success Manager to own a portfolio from our top 100 customers. You will work with a cross-commodity portfolio providing a first-class customer experience.

We are looking for an individual who has a strong background in managing large client accounts and the ability to build long-term relationships with senior stakeholders, whilst providing outstanding client management. You will have a flexible mindset, innovative thinking and solid business acumen.

Your strategic mindset will ensure you are proactively networking within your accounts to gather insights on how our data is used within their business. You will ensure that our clients have regular touchpoints where you present quarterly account reviews working closely with the Account Manager. Your commercial mindset will identify gaps in their solutions, you will pro-actively account plan with the Account Manager for a successful commercial output. Your passion for people and really building relationships will see you visiting your customers for face-to-face meetings.

The Customer Success Manager will report directly into the Director Customer Success and will also be responsible for leading companywide initiatives as well as playing a significant role in coaching and developing more junior members of the team.

PRINCIPLE ACCOUNTABILITIES

• Build and maintain strong, long-term relationships with Fastmarkets' top 100 clients, acting as a trusted partner to understand their needs and align solutions that drive value.
• Have a commercial mindset to support the business growth working closely with the Account Manager to ensure that you identify opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities.
• You will actively visit your customers to build relationships with key stakeholders to establish their goals for a successful partnership
• Act as the trusted advisor for customers by understanding their markets and deliver knowledge and insights aligned to their vision
• Build strong relationships to enable networking within the accounts. Successfully create workflows so we can understand how our pricing data is being used throughout their business  
• Be prepared to hold in depth conversations regarding our pricing, data, methodologies – you should project confidence and credibility and succeed in forging a relationship of trust with your Customers. This will enable objection handling and help identify customer pain points.
• Ensure that kick-off meetings are scheduled with all parties’ responsible post renewal
• Set up internal steercos for account planning that includes (Ams, CSMs, Exec Sponsor) to ensure account goals are aligned ahead of engagement activities
• Collaboration with Account Managers to develop strategies and deliver quarterly account reviews.
• Each account will have an Executive Sponsor from Fastmarkets, you will actively ensure these meetings are happening across your accounts
• Use all data available to identify account risk then plan for mitigation with the Account Manager – you will be obsessive in understanding how to reduce churn within your portfolio
• Actively identify gaps in a customer’s package, seek out upsell opportunities and identify new users. Support the Account Manager to close these opportunities
• Monitor usage stats and put in place improvement plans for accounts that are struggling to adopt
• Listen to our customers’ feedback to identify new product ideas and functionality, work with the Product team to build their feature enhancements pipeline
• Collaborate with the customer support team to ensure technical issues are addressed within SLAs and on-going issues do not persist
• Create customer onboarding and adoption plans with the appropriate teams to ensure users are trained across your accounts. Provide and deliver ad-hoc training where necessary with senior stakeholders
• Ensure you are up to speed on all the latest releases and enhancements in our solutions and that you have effectively communicated these to your customers (providing training where necessary)
• It’s imperative that you build internal relationships from all departments (editorial, sales, product and marketing teams) to ensure an outstanding and streamlined customer experience
• Maintain an exceptional level of customer satisfaction rates
• Provide internal training to junior members of the team
• Work with Product to pilot new products and to play a key role in their go-to-market strategy
• Support on amplifying the customer by identifying case studies seeing these through to completion
• Work with customer marketing to ensure we deliver campaigns to drive retention and customer advocacy

KEY INTERFACES

• Customer Adoption & Onboarding Team
• Sales Team
• Marketing Team
• Product Team
• Editorial Team
• Customer Support Team

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Han Hua Mandarin Centre is Toa Payoh's leading destination for primary and secondary level students looking to rediscover the joy of learning Chinese Mandarin. We are committed to each and every of our student, with small class sizes and a supportive working environment.

We are seeking a highly driven individual, with or without experience, but what is important is to possess a passion for education, to apply for the position of Center Administrative Manager cum part time Teacher to lead and oversee the day-to-day operations of our enrichment center, and also taking on the responsibility of teaching a few classes.

As the Centre Admin, you will be responsible for the following:

• Handling of student registrations, payment information, make up classes arrangements and queries from parents
• Coordinating the printing and distribution of lesson worksheets
• Liaising with teachers on make-up lessons absentees and miscellaneous logistical matters
• Ensuring classrooms are kept clean and neat before and after each class

As a part time teacher at the centre, you will be responsible for:

• Planning and setting of curriculum and lesson materials for assigned level(s)
• Conducting of assigned classes

Working hours

• 5 day week
• Required to work on weekends and some public holidays

Off Days

• 2 weekdays per week

Welfare

• At least 3 weeks of annual leave
• Performance bonus

Service Consulting Manager, Roche Diagnostics Asia Pacific - (3 Years Contract)

The Opportunity:

Lead regional initiatives to implement field service topics and drive digital service adoption in line with the Global Support Strategy 2030. Act as a product owner for field service processes and tools, manage the APAC affiliate teams’ community of practice, and provide consulting on operational efficiency and customer satisfaction. Develop and test prototypes for strategic initiatives, collaborate with global teams, and propose a vision for strategic alignment and organizational mobilization. You will report to the APAC Service Consulting Team Manager Service & Support.

As the Service Consulting Manager, you will be responsible for:

• Create the vision for the product you will own, identify and prioritise the business needs for the product, identify the value proposition and ensure the values are being delivered
• Set up & Lead the APAC community of practices/interests
• Collaborate with global and APAC affiliates to implement global as well as regional initiatives and be accountable for the successful adoption of changes
• Proactively identify opportunities to engage with affiliates to drive the global support strategy initiatives. Provide proactive guidance and assistance to the business teams with proposals to achieve the regional goals.
• Coordinate the cross functional team to ensure effectiveness and cooperation amongst the team members. When necessary, drive and support other cross-functional teams within the agile framework and with internal stakeholders across value streams and chapters.
• Exercise customer-centric business thinking beyond the product / service by evaluating potential customers and addressing needs from commercial to operational challenges.
• Report to the Service Consulting Team Manager.

Who you are:

• Bachelor degree or equivalent in the related field. Advanced degree (Masters, MBA) in the related field is an advantage, preferably with at least 5 years of work experience in related fields.
• Proven knowledge and expertise in the area of focus and in the Asia Pacific region.
• Demonstrated system thinking, connecting the dots proactively across geographies and business areas.
• Experience or certification in Agile frameworks like scrum, SAFe can be an added advantage.

Service Consulting Manager, Roche Diagnostics Asia Pacific - (3 Years Contract)

The Opportunity:

Lead regional initiatives to implement field service topics and drive digital service adoption in line with the Global Support Strategy 2030. Act as a product owner for field service processes and tools, manage the APAC affiliate teams’ community of practice, and provide consulting on operational efficiency and customer satisfaction. Develop and test prototypes for strategic initiatives, collaborate with global teams, and propose a vision for strategic alignment and organizational mobilization. You will report to the APAC Service Consulting Team Manager Service & Support.

As the Service Consulting Manager, you will be responsible for:

• Create the vision for the product you will own, identify and prioritise the business needs for the product, identify the value proposition and ensure the values are being delivered
• Set up & Lead the APAC community of practices/interests
• Collaborate with global and APAC affiliates to implement global as well as regional initiatives and be accountable for the successful adoption of changes
• Proactively identify opportunities to engage with affiliates to drive the global support strategy initiatives. Provide proactive guidance and assistance to the business teams with proposals to achieve the regional goals.
• Coordinate the cross functional team to ensure effectiveness and cooperation amongst the team members. When necessary, drive and support other cross-functional teams within the agile framework and with internal stakeholders across value streams and chapters.
• Exercise customer-centric business thinking beyond the product / service by evaluating potential customers and addressing needs from commercial to operational challenges.
• Report to the Service Consulting Team Manager.

Who you are:

• Bachelor degree or equivalent in the related field. Advanced degree (Masters, MBA) in the related field is an advantage, preferably with at least 5 years of work experience in related fields.
• Proven knowledge and expertise in the area of focus and in the Asia Pacific region.
• Demonstrated system thinking, connecting the dots proactively across geographies and business areas.
• Experience or certification in Agile frameworks like scrum, SAFe can be an added advantage.

Location: Central (Newton)

Working Hours: 5 Days Work Week (Mon-Fri), Office Hours (8.30am to 6pm)

Remuneration Package:

• Basic Up to S$ 5,000
• Mobile Allowance
• Performance Bonus
• Flexi Dollars

Responsibilities:

• Seek out potential clients and business prospects for secured lending (Property).
• Actively promote the company’s range of financial products and offer guidance on loans to address customer financing requirements.
• Maintain steady growth and achieve pre-set business targets.
• Proactive monitoring of portfolio accounts to achieve maximum profitability and identify new business opportunities.
• Strengthen involvement with key partners and proactively build and manage long-term partnerships
• Prepare credit proposals involving financial analysis.
• Partake in sales and marketing activities in generating prospects.
• Identify, develop, and implement marketing strategies to maintain competitiveness.

Requirements:

• Diploma or Degree in Business Management, Finance or related field
• No prior experience are welcome to apply as training will be provided
• Meticulous in documentation work
• Experience in term loans and mortgage loans is a plus
• Possess an outgoing personality

Please be notified that only shortlisted candidates will be notified.

Ian Fong | R22106545

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!